Results-driven Customer Support Specialist with over 18 years of experience serving US and UK clients. Skilled in public relations, MIS reporting, and fostering cross-functional collaboration. Proficient in MS Word, PowerPoint, and Excel. Successfully supervised a team of 12 employees at Dell Desktop Support USA technical helpdesk. Proven ability to diagnose complex tax calculation issues, enhance customer satisfaction, and streamline payroll operations.
Hi, I’m
SAVITHA S
Customer Relationship Specialist
Chennai,TN
Summary
Overview
23
years of professional experience
6
years of post-secondary education
Work History
IRIS KPO Resourcing India Pvt. Ltd.
Customer Services Advisor Career Level: 3 - Proficient UK Tax Filing Software
02.2021 - 08.2025
Job overview
- Analyzed and addressed discrepancies in UK tax filing software.
- Troubleshot routine UK tax issues using defined company guidelines.
- Tailored interactions to empower customers in tax management.
- Conveyed improvement suggestions from customers to designated departments.
- Facilitated management of employee benefits like salary sacrifice, childcare vouchers, and cycle to work initiatives for clients.
- Supported production of pay slips, P60s, and payroll documents available on-demand through UK Payroll Software.
- Provided expertise in generating swift and thorough reports with software.
Aereo Freight Forwarders
Public Relations Officer
01.2013 - 12.2019
Job overview
- Streamlined administrative processes for efficient operations.
- Translated customer requirements into actionable plans through effective coordination.
- Fostered positive connections to convert prospects into loyal clientele.
- Managed inventory control to maintain accuracy and efficiency.
- Provided valuable insights through MIS reports for strategic decision-making.
- Liaised with sales, operations, and customers on consignments, ensuring seamless coordination and delivery.
- Provided exceptional support to existing customers, fostering strong relationships.
Scope International (SCB)
Customer Service Officer
12.2011 - 05.2013
Job overview
- Facilitated solutions for credit card issues, increasing customer contentment.
- Evaluated priority customer credibility to offer customized services.
- Conducted reconciliations and prepared reports to ensure compliance and accuracy.
- Consistently upheld service standards, resulting in a perfect 100% scorecard.
HCL Technologies Ltd.
Soft Skills Trainer British Telecom Support UK
01.2007 - 02.2009
Job overview
- Trained employees on UK accent, soft skills, and customer support etiquettes.
- Conducted and managed training sessions for diverse soft skills, including customer service, accent neutralization, telephone etiquette, motivation, business etiquette, interpersonal skills, communication, and grammar.
- Monitored employees to enhance performance and professionalism.
24/7 Customer Private Ltd.
Technical Support Supervisor
12.2004 - 08.2006
Job overview
Sally Communication & Construction Pvt. Ltd.
Project Co-ordinator for Motorola - BSNL Rollout
01.2004 - 12.2004
Job overview
Amrutanjan Private Ltd.
Customer Relation Officer USA Mortgage Service
05.2002 - 11.2003
Job overview
Education
Pondicherry University (affiliated with Loyola College)
Master of Human Resource Management (M.HRM)
01.2004 - 04.2006
University Overview
Stella Maris CollegeChennai
Bachelor of Commerce (B. Com)
01.1999 - 04.2002
University Overview
Skills
Office Management
Previous Experience
Previous Experience
- Technical Support Supervisor, Dell Desktop Support - US | 24/7 Customer Private Ltd., 12/01/04, 08/31/06
- Project Co-ordinator for Motorola - BSNL Rollout, Sally Communication & Construction Pvt. Ltd., 01/01/04, 12/31/04
- Customer Relation Officer, USA Mortgage Service | Amrutanjan Private Ltd., 05/01/02, 11/30/03
Additional Information
Additional Information
CRM/Application handled
People Soft, Pivotal,Jira Salesforce incorporated with built-in AI.
Accomplishments
Accomplishments
Received top talent award consecutively in the current organisation.
PTE Academic certified with 81% score
Timeline
Customer Services Advisor Career Level: 3 - Proficient UK Tax Filing Software
IRIS KPO Resourcing India Pvt. Ltd.
02.2021 - 08.2025
Public Relations Officer
Aereo Freight Forwarders
01.2013 - 12.2019
Customer Service Officer
Scope International (SCB)
12.2011 - 05.2013
Soft Skills Trainer British Telecom Support UK
HCL Technologies Ltd.
01.2007 - 02.2009
Technical Support Supervisor
24/7 Customer Private Ltd.
12.2004 - 08.2006
Pondicherry University (affiliated with Loyola College)
Master of Human Resource Management (M.HRM)
01.2004 - 04.2006
Project Co-ordinator for Motorola - BSNL Rollout
Sally Communication & Construction Pvt. Ltd.
01.2004 - 12.2004
Customer Relation Officer USA Mortgage Service
Amrutanjan Private Ltd.
05.2002 - 11.2003
Stella Maris College
Bachelor of Commerce (B. Com)
01.1999 - 04.2002
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