Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Savitha Satyanarayan

Entertainment Online Gaming
Mumbai,MH

Summary

Well-qualified leader able to hold management accountable, improve communication and facilitate necessary updates. Motivational leader with an authoritative and knowledgeable style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimise plans. Multi-tasking professional well-known for successfully taking problematic customer accounts. Pursuing new professional challenges with a growth-oriented operation.

Overview

31
31
years of professional experience

Work History

Senior Manager Operations

OneVerse Online Gaming Pvt Ltd
09.2019 - Current
  • Accomplished professional with 13+ years of expertise in Process Management, SLA Management, Quality Management, Team Management, and Transition.
  • Presently serving as Senior Manager – Operations at OneVerse Online Gaming Pvt Ltd Mumbai.
  • Handling B2B with complete operational responsibility including Raising Invoices to Product Development
  • Handled the Accounts Payable Process for Travelocity airline process with a focus on efficiency and accuracy.
  • Successfully led the transition of a US Process for Travelocity AMEX Process.
  • Experienced an international assignment with travel to United States of America.
  • Competent in managing processes, optimizing workflows, implementing process improvements, and fostering a collaborative team environment to boost productivity.
  • Expertise in mapping client requirements and coordinating the development and implementation of processes in alignment with predefined guidelines.
  • Proficient in generating ad-hoc reports to inform management of process operations and support critical decision-making.

Manager

Feast Makers Corporate Catering
03.2011 - 04.2019
  • Managing corporate Cafeterias and engagement for 1000 plus employees.
  • Taking care of the procurement of materials and Cafeterias
  • Managing Board Room Requirements for corporates on food and beverages

Team Manager Travelocity Process

WNS Global Services Private Limited
02.2004 - 03.2011
  • Joined as an executive in the year 2004 and was promoted to team leader and to a Team manager in the span of 4 year.
  • Managed the entire Team of the American Express clients for the Travel Process.
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele’s Revenue.
  • Led customer product implementations.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Organised company files and creating support system to decrease workload and increase productivity of account managers.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Identified areas of process enhancement to ensure efficiency.
  • Hiring (part of the Hr Team)
  • To ensure quality standard maintained.
  • Set the entire team of Team Leaders and executives to handle the high profile American Express Travel client.
  • Participated in the formulation and implementation of the retention policies to reduce attrition and increase retention.
  • Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with a 85% success rate.

Operations Executive

NEPC Airlines
01.1995 - 06.1998
  • Managing Check-in Customers daily for all domestic fights
  • Baggage collection and load sheet preparation on a day-to-day basis
  • Monitoring and addressing customer issues for timely closure
  • Fastest Turnaround time and high-quality process improvement

Education

Bachelor of Science - science

SIES
Mumbai, India
04.2001 -

Diploma - Travel and Tourism

01.1993

Diploma - Textile Designing

SNDT Women's University
01.1992

High School Diploma -

Kendriya Vidyalaya
Mumbai, India
04.2001 -

Skills

Administrational Skills

Interests

Travel and Living, Food Around the world

Timeline

Senior Manager Operations

OneVerse Online Gaming Pvt Ltd
09.2019 - Current

Manager

Feast Makers Corporate Catering
03.2011 - 04.2019

Team Manager Travelocity Process

WNS Global Services Private Limited
02.2004 - 03.2011

Bachelor of Science - science

SIES
04.2001 -

High School Diploma -

Kendriya Vidyalaya
04.2001 -

Operations Executive

NEPC Airlines
01.1995 - 06.1998

Diploma - Travel and Tourism

Diploma - Textile Designing

SNDT Women's University

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Savitha SatyanarayanEntertainment Online Gaming