Savitha Satyanarayan
Entertainment Online Gaming
Mumbai,MH
Summary
Well-qualified leader able to hold management accountable, improve communication and facilitate necessary updates. Motivational leader with an authoritative and knowledgeable style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimise plans. Multi-tasking professional well-known for successfully taking problematic customer accounts. Pursuing new professional challenges with a growth-oriented operation.
Overview
31
31
years of professional experience
Work History
Senior Manager Operations
OneVerse Online Gaming Pvt Ltd
09.2019 - Current
- Accomplished professional with 13+ years of expertise in Process Management, SLA Management, Quality Management, Team Management, and Transition.
- Presently serving as Senior Manager – Operations at OneVerse Online Gaming Pvt Ltd Mumbai.
- Handling B2B with complete operational responsibility including Raising Invoices to Product Development
- Handled the Accounts Payable Process for Travelocity airline process with a focus on efficiency and accuracy.
- Successfully led the transition of a US Process for Travelocity AMEX Process.
- Experienced an international assignment with travel to United States of America.
- Competent in managing processes, optimizing workflows, implementing process improvements, and fostering a collaborative team environment to boost productivity.
- Expertise in mapping client requirements and coordinating the development and implementation of processes in alignment with predefined guidelines.
- Proficient in generating ad-hoc reports to inform management of process operations and support critical decision-making.
Manager
Feast Makers Corporate Catering
03.2011 - 04.2019
- Managing corporate Cafeterias and engagement for 1000 plus employees.
- Taking care of the procurement of materials and Cafeterias
- Managing Board Room Requirements for corporates on food and beverages
Team Manager Travelocity Process
WNS Global Services Private Limited
02.2004 - 03.2011
- Joined as an executive in the year 2004 and was promoted to team leader and to a Team manager in the span of 4 year.
- Managed the entire Team of the American Express clients for the Travel Process.
- Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele’s Revenue.
- Led customer product implementations.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Organised company files and creating support system to decrease workload and increase productivity of account managers.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Identified areas of process enhancement to ensure efficiency.
- Hiring (part of the Hr Team)
- To ensure quality standard maintained.
- Set the entire team of Team Leaders and executives to handle the high profile American Express Travel client.
- Participated in the formulation and implementation of the retention policies to reduce attrition and increase retention.
- Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Operations Executive
NEPC Airlines
01.1995 - 06.1998
- Managing Check-in Customers daily for all domestic fights
- Baggage collection and load sheet preparation on a day-to-day basis
- Monitoring and addressing customer issues for timely closure
- Fastest Turnaround time and high-quality process improvement
Education
Bachelor of Science - science
SIES
Mumbai, India 04.2001 -
Diploma - Travel and Tourism
01.1993
Diploma - Textile Designing
SNDT Women's University
01.1992
High School Diploma -
Kendriya Vidyalaya
Mumbai, India 04.2001 -
Skills
Administrational Skills
Quality and Training Skills
Business development
Tactical planning
Customer service
Customer rapport
Management collaboration
Self-motivated
Interests
Travel and Living, Food Around the world
Timeline
Senior Manager Operations
OneVerse Online Gaming Pvt Ltd
09.2019 - Current
Manager
Feast Makers Corporate Catering
03.2011 - 04.2019
Team Manager Travelocity Process
WNS Global Services Private Limited
02.2004 - 03.2011
Bachelor of Science - science
SIES
04.2001 -
High School Diploma -
Kendriya Vidyalaya
04.2001 -
Operations Executive
NEPC Airlines
01.1995 - 06.1998
Diploma - Travel and Tourism
Diploma - Textile Designing
SNDT Women's University