Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Languages
Specialty Expertise
Timeline
Generic
Savitha Jayavardhini Thomas

Savitha Jayavardhini Thomas

Chennai

Summary

Dynamic Senior Manager with a proven track record at Foxibe Innovations Pvt Ltd, excelling in team leadership and process improvement. Successfully mentored staff, enhancing operational efficiency and driving revenue growth. Expert in strategic planning and hiring, with a commitment to fostering collaborative environments and achieving organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager

Foxibe Innovations Pvt Ltd
Chennai
12.2022 - 01.2025
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Conducted performance reviews and provided feedback to direct reports for career development.
  • Implemented process improvements to increase operational efficiency and reduce costs.

Senior Manager

Ecare India Pvt Ltd
Chennai
08.2015 - 12.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and maintained relationships with key stakeholders to support business objectives.
  • Created detailed reports on project progress for senior management review.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.

Team Leader

Lister Technologies Pvt Ltd
Chennai
04.2011 - 08.2015
  • Assessed company operations for compliance with safety standards.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Organized client meetings to provide project updates.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Analyzed key performance indicators to identify effective strategies.

Senior Medical Coder

Ecare India Pvt Ltd
Chennai
12.2006 - 04.2010
  • Worked in specialties like Radiology, Anesthesia, EM, Surgery, etc.
  • Reviewed, analyzed, and managed the coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reduced claim denials by identifying and addressing common errors in the coding process.
  • Provided valuable feedback on coder performance following audits, fostering an environment of continuous improvement within the team.
  • Conducted regular audits of coded data, pinpointing inconsistencies or inaccuracies that could impact reimbursements or compliance measures.

Coding Executive

Nittany Outsourcing Pvt Ltd
Chennai
06.2005 - 12.2006
  • Enhanced accuracy in medical coding by diligently reviewing patient records and ensuring proper diagnostic codes.
  • Optimized time management skills while consistently meeting deadlines for processing charts.
  • Increased efficiency in processing claims by staying up-to-date on industry changes, including new codes, and regulatory updates.
  • Applied official coding conventions and rules from the American Medical Association and the Centers for Medicare and Medicaid Services to assign diagnostic codes.

Education

Master of Science - Microbiology

Thanthai Hans Roever's College
Perambalur
03-2003

Bachelor of Science - Microbiology

St. Joseph Collage of Arts And Science
Cuddalore
03-2001

Skills

  • Team leadership
  • Process improvement
  • Conflict resolution
  • Coaching and mentoring
  • Documentation and reporting
  • Strategic planning
  • Hiring and training

Additional Information

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Accomplishments

  • Presented a topic on 'Behavioral Health Coding' at the AAPC local chapter meeting in September 2019, and provided comprehensive insights on coding guidelines and procedures to an audience of 250 industry professionals, empowering healthcare providers to navigate the complexities of behavioral health documentation and reimbursement

Certification

  • CPC certified from AAPC, March 2013
  • LSSBB (Lean Six Sigma Black Belt) - Dec 2024

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1

Specialty Expertise

Worked in multiple specialties like ED/EM, Anesthesia, Radiology, Pathology (Clinical and Surgical), Toxicology, Molecular Pathology (Gene Analysis/Cytogenetics), Lab Panel Coding for Infectious Disease, Surgery, Podiatry, Dermatology, Urgent Care, MIPS Quality Measure Analysis, Denial Management, etc.

Timeline

Senior Manager

Foxibe Innovations Pvt Ltd
12.2022 - 01.2025

Senior Manager

Ecare India Pvt Ltd
08.2015 - 12.2022

Team Leader

Lister Technologies Pvt Ltd
04.2011 - 08.2015

Senior Medical Coder

Ecare India Pvt Ltd
12.2006 - 04.2010

Coding Executive

Nittany Outsourcing Pvt Ltd
06.2005 - 12.2006

Master of Science - Microbiology

Thanthai Hans Roever's College

Bachelor of Science - Microbiology

St. Joseph Collage of Arts And Science

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Savitha Jayavardhini Thomas