Savitha V
Senior Ops Analyst
Bangalore
Summary
To be associated with a progressive organization which can provide me a dynamic work space to extract my inherent skills. I would like to be a part of the dynamic team and contribute my skills and services to the organizational and for my personal growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Operational Analyst
MPL - Blackwing soft tech pvt ltd
Bangalore
11.2021 - 07.2023
- Owned payment operations management for MPL pro business
- Led a team of 2 operations and 1 customer support executive
- Consolidation of Success Rate reports of all the PG of deposits and withdrawals
- Payment Ticket Analysis
- Monitoring and sending daily pending payouts for the particular Payment Gateways
- Verifying KYC details of USERs/KYC Audit.
- Monitoring drop-in Success Rate and notifying to particular Payment Gateways for RCA.
- Acted as SPOC for 6 payment partners and was responsible for payment metrics stability,
invoicing, vendor payments and support.
Asst Team Lead
Nobroker technologies pvt ltd
Bangalore
08.2016 - 11.2021
- Managed both the team of Service and Sales team
- Closely monitoring performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends. Also, take disciplinary measures against any team members
- Providing refresher training for those whose compliance score is below Average.
- Produced daily, weekly and monthly activity reports and forecasts.
- Implemented process improvements and best practices.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and
service features.
- Lead by example and motivate sales associates to provide outstanding customer service.
Customer Care Associate
Minacs
Bangalore
06.2015 - 07.2016
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Team Lead ( Verifier )
Concentrix
Bangalore
07.2012 - 05.2015
- Pitching loans to the customer bases on their requirement.
- Develops loan applications by evaluating applicant information and documentation.
- Evaluates loan applications and documentation by informing applicant of additional requirements. & Prepares and submits timely and accurate loan files.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Sri Jaya Chamarajendra Polytechnic
Bangalore 07.2006 - 05.2009
Skills
Root Cause Analysis
Key performance indicators
Sales expertise
Employee Evaluation
Organization and Time Management
Timeline
Senior Operational Analyst
MPL - Blackwing soft tech pvt ltd
11.2021 - 07.2023
Asst Team Lead
Nobroker technologies pvt ltd
08.2016 - 11.2021
Customer Care Associate
Minacs
06.2015 - 07.2016
Assistant Team Lead ( Verifier )
Concentrix
07.2012 - 05.2015
High School Diploma -
Sri Jaya Chamarajendra Polytechnic
07.2006 - 05.2009