Savitha Veliah
Chennai,CH
Summary
Service Delivery Management (Both Waterfall and Agile) Program, Project & Portfolio Management Business Change Management including: People (Re-Deployment, Recruitment, Training) Transition (Planning and Execution to Target Operating Model) Domain expert in Insurance Setting up ODC & CoE Product Engineering TECHNICAL ACUMEN Microsoft stack of technologies including Azure Paas, Data & AI, RPA, SQL Server, Azure Devops ASP.Net etc. Ingenium, ProductXpress, Wynsure, Result oriented professional with over 22+ years of extensive techno commercial experience in IT which included pre-sales, project planning & management with profit accountability, design, development etc. for various global clients in Insurance and Retail sectors. India Delivery Lead for Insurance Product CoE for Mphasis, DXC IP Insurance Products Incubated and formed Insurance CoE teams and made newer products version releases. Managing a headcount of 250+ resources under various Insurance accounts Delivered 30+ Complex Large-Size Global Insurance Projects and Applications using Waterfall, Agile and DevOps Customer and People Centric Leader and have helped our Insurance Business and my IT Team grow in their revenue & capabilities by being an integral part of their performance plan and achieved constant revenue growth with minimal Team attrition. Exceptional interpersonal skills and my strength is on build Relationship continuously with “C” Level Leaders and Executives to bottom line Teams across Large Size Insurance Clients Proven Business Client Partner Leader and demonstrated successful Revenue Generation, P&L operations management with Budget and Risk/Cost Optimization and have 7+ years of experience leading large size Global Accounts which includes start to end (due diligence / RFI / RFP / Response / Assessment / Development / Delivery /Product Engineering/ ODC Setup/CoE Setup & Production Support) Strong leadership qualities, excellent people management skills, effective communicator, and Transformed IT service delivery by large scale offshore transition (>80%) and improved target operating models Overcome complex business challenges and make high-stakes decisions using experience-backed judgment, strong work ethics and irreproachable integrity. Excellent understanding of transition management, onshore- offshore delivery model and have played key role in optimizing use of offshore for various clients. Managed the P&L of major programmes up to $20m revenue per annum. Expertise in achieving consistent excellence while managing the execution, delivery, and quality of consulting and large software projects within the time, quality, and cost parameters. Have expertise Complex deals in AI, Azure Analytics, Data warehousing and RPA. Bagged and achieved many awards and accolades for the Delivery excellence and People Management inside organization. Represented organization during the CMM Level 5 Audits
Corporate professional prepared to lead at executive level, with background in strategic planning and operational execution. Recognized for effectively leading teams and driving impactful results. Known for adaptability and reliable performance in dynamic environments. Key skills include strategic vision, financial acumen, and team leadership.
Knowledgeable [Desired Position] with proven track record of driving strategic initiatives and fostering organizational growth. Led multiple cross-functional teams to successful project completions, enhancing operational efficiencies. Demonstrated expertise in stakeholder management and financial planning.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Associate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer
Mphasis Ltd
12.2004 - Current
- Delivered 30+ Projects in Insurance and retail Sectors
- Have Implemented Chatbot applications using Microsoft chatbot framework, Cognitive AI as part of E2E application management for couple of clients
- Validated and optimized Solution Architectures for some of the Key Projects
- Helped attaining sizeable productivity in terms of FTE utilization and operational efficiency through RPA for the repeatable processes
- People management, multi-cultural team, spread across four locations in India, UK, APAC & USA
- Have setup Shared services model and spearheaded a 40+ team across various towers in a major Insurance product development
- Transitioned applications at various locations in USA and smoother delivery of support service from both USA and India
- Increased the offshore capacity from 30% to 80% within a year by cross-skilling resources
- Produced and agreed the detailed service definition, including scope and deliverables for agreement with ‘client’
- Creation and implementation of processes/procedures to improve capabilities of offshore service delivery aligned with ITIL
- Supported business development activity, through leading the service shaping and business case creation, including cost, commercial and contractual viability, and identification of risk levels
- Ensured that the appropriate service delivery performance indicators are implemented to monitor and measure the service delivery against contract/SLA and expectations
- Interpret and translate client requirements into a technology solution
- Understand and translate buyer requirements into a solution offering deal approach, solution plan, proposal, and cost estimate; leverage standard process methods, deliverables, and the right collection of offerings
- Understand/clearly define the input required to create cost estimates; work with the Competitive Price Range (CPR) team on winnable pricing targets (compared to key competitors); provide input to the deal team on BD spend estimate, schedule, work plan, resource/sourcing plan
- Participate in the Application architecture and sale of the deal
- Align final solution architecture (including statement of work, schedules, and other contractual documents) with final terms and conditions as well as client expectations
- Administering the entire development activities including requirement analysis, planning, finalizing specifications and prototype development
- Key Clients include, AIG, QBE, METLIFE, AFLAC, MERCER, ADITYA BIRLA, DAICHI, ETLIFE and IVARI
Team Leader
BlueChip Computer Consultants
12.2000 - 12.2004
- Estimated efforts required for design, development of system components and modules
- Provided technical guidance as a technical leader to software engineers and senior software engineers in specification development, testing and deployment of components and modules
- Deployed in Client location for the requirement gathering and Design phase
- Ensured timely delivery of the Project
- Key Clients include PEPSICO, American Express and Coca-Cola
Education
Master’s degree - computer applications
Mother Teresa University
04.1997 - 12.2000
Skills
Service Delivery Management (Both Waterfall and Agile)
Awards
- ACE Award recipient for exemplary Delivery Leader
- APEX quarterly award for best team inside organization
- Part of training team for new joiners Induction program
- Multiple monthly Summit awards.
- Certified Project Manager by UC Barclays
- >99% Employee satisfaction (Topper in Delivery location for 6 years)
- Finalist of 'Great Managers Survey' by Great Place to work.
- Presented white papers including 'Facial AI – Life Insurance underwriting and Claims.'
- Lead Author for Insurance Newsletter
- Architected Learning Portal for rapid training and evaluation for new incumbents in Insurance portfolio.
- Added multiple New Logos in portfolio during tenure as Delivery/Portfolio Account Manager in Insurance.
- >95% customer satisfaction score for consecutive 7 years.
Timeline
Associate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer
Mphasis Ltd
12.2004 - Current
Team Leader
BlueChip Computer Consultants
12.2000 - 12.2004
Master’s degree - computer applications
Mother Teresa University
04.1997 - 12.2000
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