Savitha Zacharia
Product Owner
Bengaluru
Summary
Versatile Banking professional with over 15 + years of experience working in Project and Release management , Business strategies ,Agile Methodologies.Skilled leader and strategist that fosters collaborative and supportive team environment. Proven track record of working in Agile and Water fall development successfully implementing multiple projects. Knowledgeable in data compliance and management. Passionate about learning , Problem Solving and inclusive leadership.
Overview
20
20
years of professional experience
Work History
Product Owner – Cloud Platform
ANZ Operations and Technology Pvt Ltd
, Bengaluru
12.2021 - Current
- This role involves in leading way in how we engage and deliver services to customers from technical perspective.
- Standardise , streamline and simplify request management process for systematic handling of tasks using workflow automation, business rules, and analytics.
- Serve as product ambassador internally and externally, sharing knowledge and answering questions related to product
- Translate product roadmap into well-defined product requirements including epics, user stories and acceptance test criteria.
- Build customer-centric team to handle customer requests for new to cloud implementation along with change and scaling of cloud adoption across Cloud Platforms.
- Measure how successful we are as Cloud Platforms Tech Area in servicing technical needs of cloud consumers across organisation and improve customer satisfaction by 10%.
- Collaborated with team members to achieve target results
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service
Data Operations Lead
ANZ Support Services India Pvt. Ltd
04.2016 - 12.2021
- Responsible for Month end financial reporting, prioritization and accountable for communication on impact of changes to stakeholders and other impacted Business units
- Facilitate Agile process knowledge to all team members at outset of project. Scrum master for DevOps squad and manage PI planning for squad
- Drove Operational improvements which resulted in savings and improved delivery timelines
- Managed team of employees, overseeing hiring , training and professional growth of employees
- Lead co-ordination with multiple teams and provide effective release outcome and effectively work on retrospectives to Identify and diagnose process and project risks
- Flexible to work across tribes / squads and manage conflicting environment.
- Exceeded goals through effective task prioritisation and great work ethic
- Cultivate Agile mindset in all team members where problems are embraced as welcomed opportunities.
- Streamline Release Management Process as per new ways of working initiative.
- Certified Scrum Master and well versed with Agile and methodology
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Release Manager
ANZ Operation and Technology Pvt. Ltd
08.2012 - 04.2016
- Detail oriented engagement and release manager with versatile skill set in oral and verbal communication
- Recognized skills in mentoring, mediating between employees, and in leading team projects
- Key responsibilities
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Deliver with focus on productivity and efficiency - Leverage scale to accelerate delivery and improving productivity
- Maintain system stability of Messaging Platforms by control of change related HSI and LSI
- Ensuring high Customer satisfaction through collaboration, taking accountability, integrity and reliability and Manage escalations and provide best in class quality service
- People leadership - Lead junior staff, peers and promote team collaboration within and across technical partners (Support, Middleware, etc)
- Support and collaborate with Technical Leads for Cross- Skilling of staff and provide opportunities for growth through managed attrition and succession plan
- Key achievement/projects
- SWIFT (yearly) release for Payment application.
Team Lead
ANZ Support Services India Pvt. Ltd
08.2007 - 08.2012
- Team Lead managing multiple team across Small Business operations, Quality assurance and risk control team
- Establish and implement policies and procedures to support Quality controls enabled by business, and ensure all activities are carried out are in accordance within scope of risk management process
- Build strong working relationships between Operations teams, Risk Management teams and other stakeholders
- Understanding customers and stakeholders needs and drive innovative initiatives to upskill operational needs with excellent customer experience .
Analyst
Infosys BPO
09.2002 - 07.2007
- Experience in working with ground level with mortgage process involving review of loan documents for its accuracy and communication of discrepancy to clients
- Implementation of standard operating procedure and Process maps for 3 new process that through online medium.
- Implement quality Control framework across Business units and establish template for feedback which increased efficiency of team to higher level.
Education
Graduate -
Bangalore University
Skills
- Project Management - Initiating, Planning, Executing, Monitoring and Controlling , Closing
Timeline
Product Owner – Cloud Platform
ANZ Operations and Technology Pvt Ltd
12.2021 - Current
Data Operations Lead
ANZ Support Services India Pvt. Ltd
04.2016 - 12.2021
Release Manager
ANZ Operation and Technology Pvt. Ltd
08.2012 - 04.2016
Team Lead
ANZ Support Services India Pvt. Ltd
08.2007 - 08.2012
Analyst
Infosys BPO
09.2002 - 07.2007
Graduate -
Bangalore University
Similar Profiles
Komali LankaKomali Lanka
DevOps & Cloud Engineer at ANZ Operations & Technology Pvt. LtdDevOps & Cloud Engineer at ANZ Operations & Technology Pvt. Ltd
Sandeep JayaramSandeep Jayaram
Analyst at ANZ Operations & Technology Pvt LtdAnalyst at ANZ Operations & Technology Pvt Ltd
JASWANTH KOMMINENIJASWANTH KOMMINENI
Application Designer /Technical Business Analyst at ANZ Operations And TechnologyApplication Designer /Technical Business Analyst at ANZ Operations And Technology