Summary
Overview
Work History
Education
Skills
Training
Disclaimer
Personal Information
Languages
Accomplishments
Timeline
Generic
Savithri

Savithri

Bangalore

Summary

Retail professional with extensive experience at Health & Glow, specializing in merchandising and inventory control. Achieved significant sales growth through strategic initiatives and operational optimization. Strong analytical skills utilized to enhance customer satisfaction and drive excellence.

Overview

22
22
years of professional experience

Work History

Regional Merchandiser

Health & Glow
Bangalore
05.2024 - Current
  • Managed merchandising operations for 72+ stores across Karnataka in beauty and personal care sector.
  • Executed visual merchandising strategies, driving annual sales growth of 10-15%.
  • Optimized inventory levels by coordinating with suppliers, minimizing stockouts to below 5%.
  • Conducted regular store audits to ensure adherence to brand standards and operational excellence.
  • Collaborated on successful product launches and promotional campaigns with marketing and sales teams.
  • Drove regional sales increase of 15% through strategic merchandising initiatives and effective planning.
  • Launched over seven new stores in Karnataka, contributing to brand expansion efforts.
  • Analyzed market trends to enhance inventory management across multiple locations.

Assistant AM & Area Manager

Health & Glow
Bangalore
04.2020 - 04.2023
  • Supervised daily operations across multiple stores, focusing on sales and customer service.
  • Analyzed business performance and market trends to develop targeted sales strategies.
  • Directed customer interactions and resolved grievances to maintain high satisfaction levels.
  • Executed sales promotion plans while monitoring P&L to ensure profitability.
  • Led training programs for store staff, boosting productivity and customer engagement.
  • Coordinated with production and quality teams for effective stock management.
  • Achieved sales and profitability targets consistently through strategic oversight.
  • Optimized merchandising and stock control to enhance overall store efficiency.

Supervisor & Assistant SM & Store Manager

Health & Glow
Bangalore
07.2013 - 03.2019
  • Achieved highest SOP and Mystery Audit scores of 99.99% across Pan-India locations.
  • Maximized store profitability through effective sales strategies, cost control, and loss prevention.
  • Ensured top-tier customer service by maintaining product quality and hygiene standards.
  • Managed stock efficiently, focusing on stock aging, space allocation, and loss control.
  • Maintained compliance with store operating standards and internal audits to ensure operational integrity.
  • Reduced operational costs while sustaining sales growth through strategic planning.
  • Supervised daily retail operations to facilitate smooth workflow and enhance efficiency.
  • Trained staff on customer service excellence and product knowledge to improve overall performance.

Fit Advisor

Marks & Spencer
Bangalore
01.2011 - 12.2011
  • Assessed customer needs to provide tailored fit recommendations, boosting satisfaction levels.
  • Ensured superior service standards through effective assistance and customer engagement.
  • Trained new staff on fitting techniques and product knowledge for consistent service delivery.
  • Supported floor merchandising while maintaining store upkeep for an appealing shopping environment.
  • Collaborated with team members to enhance store presentation and drive sales initiatives.
  • Delivered exceptional customer service to elevate overall shopping experience.
  • Worked with teammates to maintain optimal store visibility and presentation.
  • Provided tailored fit recommendations based on customer assessments, enhancing satisfaction.

Cashier Team Leader

Lifestyle international Pvt Ltd.
Bangalore
04.2010 - 12.2010
  • Supervised cashier team to ensure efficient transaction processes and high customer satisfaction.

Trained new cashiers on company policies and exceptional customer service standards.

Monitored performance during shifts to provide actionable guidance and support.

Managed cash register operations to guarantee accuracy in cash handling procedures.

  • Performed opening and closing duties, including balancing and reconciling registers.

Handled complex transactions efficiently, including voids and price checks.

Prepared detailed cash reports for management review to enhance financial oversight.

Coordinated shift schedules to optimize team coverage and improve service speed.

Team Leader (Sales & Cash Operations)

Big Bazaar
Bangalore
01.2005 - 03.2010
  • Led sales and cashiering teams to ensure cash accuracy and smooth daily operations.
  • Managed customer service, merchandising displays, and sales metrics to maximize revenue.
  • Tracked inventory levels and shrinkage; reported fast and slow-moving items to management.
  • Supervised cash till allocations and reconciled daily transactions for accuracy.
  • Drove initiatives to enhance customer satisfaction and improve shopping environments.
  • Coordinated daily schedules for optimized team workflow and coverage.
  • Trained staff on customer service techniques to elevate shopping experiences.
  • Facilitated team meetings to discuss performance goals and updates.

Store Assistant

Food World
Bangalore
01.2004 - 12.2005
  • Operated cash register, processing transactions efficiently and accurately.
  • Supported daily store operations, including billing and stock replenishment tasks.
  • Maintained organized inventory on shelves and product displays for optimal visibility.
  • Handled customer inquiries and complaints with professionalism and empathy.
  • Collaborated with team members to uphold store cleanliness and organization standards.
  • Received deliveries from vendors, ensuring proper storage in designated areas.
  • Trained new staff on store policies and operational procedures for consistency.
  • Participated in promotional events to boost customer engagement and sales.

Education

Bachelor of Commerce (B. Com) -

Annamalai University

MBA OF Operation and System Management -

Jain University
Bangalore

Skills

  • Retail operations management
  • Merchandising and visual displays
  • Inventory control
  • Cost reduction strategies
  • Business development
  • Profit and loss management
  • Staff training and hiring
  • Sales analysis
  • Customer relationship management

Training

  • Team building and leadership
  • P&L and business management
  • Time management and productivity
  • Visual merchandising
  • Shrinkage and SOP management
  • New Store Opening
  • Train the Trainer (OJT & Evaluation Programs)

Disclaimer

I hereby declare that all the information provided above is true to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 12/07/84
  • Gender: M
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Accomplishments

Fastest cashier in pan India - 2006.
Best Employee of the Year - 2007.
Best Employee of the Month - 2011.

Timeline

Regional Merchandiser

Health & Glow
05.2024 - Current

Assistant AM & Area Manager

Health & Glow
04.2020 - 04.2023

Supervisor & Assistant SM & Store Manager

Health & Glow
07.2013 - 03.2019

Fit Advisor

Marks & Spencer
01.2011 - 12.2011

Cashier Team Leader

Lifestyle international Pvt Ltd.
04.2010 - 12.2010

Team Leader (Sales & Cash Operations)

Big Bazaar
01.2005 - 03.2010

Store Assistant

Food World
01.2004 - 12.2005

Bachelor of Commerce (B. Com) -

Annamalai University

MBA OF Operation and System Management -

Jain University
Savithri