Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Projects
Projects
Generic

Savitri

Excellence Manager- Business Strategy
Bangalore

Summary

I am a results-oriented excellence manager and business strategist with exceptional problem-solving skills. My expertise lies in providing end-to-end solutions. I am highly skilled in data analysis, optimizing customer journeys, and improving output metrics. I have a proven track record of preparing impactful reports, dashboards, and collaborating across teams. I am proficient in data monitoring, accuracy, and discrepancy resolution. Currently, I am seeking to transition into a Data Science role where I can leverage my analytical skills, contribute strategically, and make a significant impact on the organization's data-driven initiatives.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Excellence Manager – Business Strategy

Nobroker Technologies
Sarjapur
02.2023 - Current
  • Developing & implementing strategic initiatives & plans to drive business growth & achieve organizational goals
  • Conducting market research & analysis to identify market trends, competitive landscape, & potential opportunities
  • Collaborating with cross-functional teams & stakeholders to align business strategies & foster effective communication & execution
  • Analyzing operational data to assess performance, identify areas of improvement, & make informed recommendations & implementation
  • A strong backbone, providing data analysis, strategy development, & planning support for all new upcoming segments
  • Guiding the General Managers in identifying the best business opportunities & leveraging data-driven insights to inform decision-making
  • Presenting strategic recommendations & updates to senior leadership/Management & stakeholders, effectively communicating complex concepts in a clear & concise manner
  • Creating comprehensive SOPs to streamline processes, resolve issues at the app level through testing & RnD, & implementing new technical features to enhance data capture, usability, & reporting capabilities
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Leading Team of 5 members located in each city, performing audits, cross callings/pitching, doing Sales (Sourcing & Closing), understanding business issues & process gaps & implementing the learning at overall business level, creating successful business growth
  • Traveling to affected cities, conducting Root Cause Analysis, and guiding teams to meet targets through solutions.

Key Account Manager

BYJU's, Think and Learn Pvt Ltd
Bengaluru
11.2022 - 02.2023
  • Managed 600+ students with a 90% first contact resolution rate, creating a new benchmark on the floor
  • Maintained a 94% customer satisfaction score, 18% higher than the company's average
  • Trained 14 new employees on customer onboarding and process management
  • Analysed sales to optimize product life cycle, inventory models, and selling rates
  • A typical day involved resolving 50+ student and guardian queries in an average of 240 minutes
  • Achieved a low refund rate of 18% and suggested new techniques resulting in a 5% decrease in cancellations
  • Effectively handled social media escalations outside of my role.

Billing Advisor

Concentrix, Comcast
Gurgaon
09.2019 - 03.2020
  • Assisted clients from the USA and North America with their billing and service inquiries, achieving a high rate of first-time resolution
  • Managed customer account inquiries, resolving service complaints and ensuring satisfaction through accurate information delivery
  • Efficiently processed cash and card payments during peak shopping periods
  • Handled an average of 35+ daily client interactions while maintaining SLA standards and first-time resolution
  • Consistently achieved a 40% monthly upsell rate.

Education

Master’s in Data Science - Data Science

Liverpool Business School
Liverpool, England
01.2024 - Current

B.com : Commerce -

Kumaon University
Almora
08.2016 - 05.2019

Skills

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Websites

Interests

Sports: Basketball, Badminton, Hiking

Singing, Dancing, Painting, Photography

Reading books

Timeline

Master’s in Data Science - Data Science

Liverpool Business School
01.2024 - Current

Excellence Manager – Business Strategy

Nobroker Technologies
02.2023 - Current

Key Account Manager

BYJU's, Think and Learn Pvt Ltd
11.2022 - 02.2023

Billing Advisor

Concentrix, Comcast
09.2019 - 03.2020

B.com : Commerce -

Kumaon University
08.2016 - 05.2019

Projects

  • Loan Segment Growth: Achieved ~60% growth in lead generation across pan India, resulting in increased loan logins.,
  • Revisit/Cloned visit growth: Successfully increased revisits from 15% to 25% & cloned visits from 20% to 35%.
  • Testing & deploying new CRM app & Adherence.
  • Formation of CRM cell: Ongoing Project, already started with 5 crore sales in 15 days and more than 200+ leads.
  • Suggested new techniques resulting in a 5% decrease in cancellations.

Projects

  • Loan Segment Growth: Achieved ~60% growth in lead generation across pan India, resulting in increased loan logins.,
  • Revisit/Cloned visit growth: Successfully increased revisits from 15% to 25% & cloned visits from 20% to 35%.
  • Testing & deploying new CRM app & Adherence.
  • Formation of CRM cell: Ongoing Project, already started with 5 crore sales in 15 days and more than 200+ leads.
  • Suggested new techniques resulting in a 5% decrease in cancellations.

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Savitri Excellence Manager- Business Strategy