Summary
Overview
Work History
Education
Skills
Interests
Certification
Languages
Disclaimer
Timeline
Generic

SAVITRI S SONAR

Hyderabad

Summary

French language expert | subject matter expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements to align with strategic goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

French Language Ananlyst

Solugenix
06.2025 - Current
  • Provide timely and professional customer service to French-speaking clients via phone and email.
  • Respond to inquiries related to product information, order status, delivery.
  • Act as a liaison between customers and internal departments (Sales, Logistics, Technical Support, etc.) to resolve issues efficiently.
  • Translate and interpret communication between French and English where necessary.
  • Accurately log interactions and maintain customer records using Salesforce, SAP, etc.
  • Monitor open cases and follow up to ensure timely resolution and customer satisfaction.

Subject Matter Expert (SME) - French

Cognizant Technology Solutions
10.2022 - 04.2025
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Background Verification Executive - French

First Advantage via Teleperformance
02.2022 - 10.2022
  • Verified candidate's educational, embayment and credential details as a part of back ground verification.

French Language Teacher

Rahul International School (CBSE)
08.2019 - 08.2021
  • Worked as a French language teacher where I was responsible for, preparing a lesson plan, class activity and outdoor activity before delivering the lesson in a physical class.
  • Conducted after-school tutoring sessions for struggling students to reinforce key concepts and improve overall performance.

Education

PGD ECE -

SNDT University

Bachelor in Computer Applications -

SNDT University

Skills

  • Translation
  • Training & Mentoring
  • Team building
  • Multitasking
  • Problem solving abilities
  • Relationship building

Interests

Cooking & Teaching

Certification

  • French B2 from Alliance Française.

  • Spanish A1 from LanguageNext.

  • French translation Course by The Language Legacy.

  • Foundation Course in women's issues by SNDT University.

Languages

French
English
Hindi
Spanish
Marathi

Disclaimer

I do hereby declare that the particulars of information and facts stated here in above are true, correct to the best my knowledge and belief.

Timeline

French Language Ananlyst

Solugenix
06.2025 - Current

Subject Matter Expert (SME) - French

Cognizant Technology Solutions
10.2022 - 04.2025

Background Verification Executive - French

First Advantage via Teleperformance
02.2022 - 10.2022

French Language Teacher

Rahul International School (CBSE)
08.2019 - 08.2021

PGD ECE -

SNDT University

Bachelor in Computer Applications -

SNDT University

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SAVITRI S SONAR