Savleen Kaur
West Delhi
Summary
Result Oriented Assistant Manager with 8 yrs of experience in the BPO Industry. Effective at managing diver member to accomplish business goals. Determined to provide superior guest experiences & expertly coordinating managing & motivating team members.
Overview
9
9
years of professional experience
Work History
Team Leader
Concentrix Daksh
07.2025 - Current
- Provide coaching and training to sales team members with extensive knowledge of Xfinity Services, Home, mobile and internet services.
- Understanding team members’ concerns and suggestions can lead to better team cohesion and improved sales strategies.
- Understanding sales metrics, customer behaviour, and market trends allows leaders to make informed decisions. This might involve using sales analytics tools to track performance and identify areas for improvement.
- To foster a positive team culture, leaders may share success stories, recognize individual achievements, or introduce friendly competitions to boost morale.
Team Leader, Operations.
Concentrix
10.2017 - 05.2024
- Respond to inbound client inquiries and assist with specific service-related requests and concerns.
- Provide assistance with the delivery of wide range of products and services to CITI clients as required.
- Proactively arrange and participate in client chats and perform service quality check-in chats to clients.
- Take ownership of client investigations and collaborate with operational and various other teams to ensure effective resolution.
Advisor : Customer Service, CRM
Etisalat
09.2016 - 10.2017
- Passion for delivering exceptional customer service and building.
- Broadband, devices and other Etisalat services.
- Dubai
Education
Bachelor of commerce -
Delhi University (Mata Sundri College)
2016
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Languages
English
Hindi
French (Basic)
Timeline
Team Leader
Concentrix Daksh
07.2025 - Current
Team Leader, Operations.
Concentrix
10.2017 - 05.2024
Advisor : Customer Service, CRM
Etisalat
09.2016 - 10.2017
Bachelor of commerce -
Delhi University (Mata Sundri College)