Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Savleen Kaur

Savleen Kaur

West Delhi

Summary

Result Oriented Assistant Manager with 8 yrs of experience in the BPO Industry. Effective at managing diver member to accomplish business goals. Determined to provide superior guest experiences & expertly coordinating managing & motivating team members.

Overview

9
9
years of professional experience

Work History

Team Leader

Concentrix Daksh
07.2025 - Current
  • Provide coaching and training to sales team members with extensive knowledge of Xfinity Services, Home, mobile and internet services.
  • Understanding team members’ concerns and suggestions can lead to better team cohesion and improved sales strategies.
  • Understanding sales metrics, customer behaviour, and market trends allows leaders to make informed decisions. This might involve using sales analytics tools to track performance and identify areas for improvement.
  • To foster a positive team culture, leaders may share success stories, recognize individual achievements, or introduce friendly competitions to boost morale.

Team Leader, Operations.

Concentrix
10.2017 - 05.2024
  • Respond to inbound client inquiries and assist with specific service-related requests and concerns.
  • Provide assistance with the delivery of wide range of products and services to CITI clients as required.
  • Proactively arrange and participate in client chats and perform service quality check-in chats to clients.
  • Take ownership of client investigations and collaborate with operational and various other teams to ensure effective resolution.

Advisor : Customer Service, CRM

Etisalat
09.2016 - 10.2017
  • Passion for delivering exceptional customer service and building.
  • Broadband, devices and other Etisalat services.
  • Dubai

Education

Bachelor of commerce -

Delhi University (Mata Sundri College)
2016

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking

Languages

English
Hindi
French (Basic)

Timeline

Team Leader

Concentrix Daksh
07.2025 - Current

Team Leader, Operations.

Concentrix
10.2017 - 05.2024

Advisor : Customer Service, CRM

Etisalat
09.2016 - 10.2017

Bachelor of commerce -

Delhi University (Mata Sundri College)
Savleen Kaur