SAVNEET KAUR

Solution focused professional with more than 13 years of experience in Training, Learning & Development, Coordination, Talent Sourcing, Process Management and Retail Banking Operations and Sales. Proficient in behavioral & soft skills training, coaching & experiential learning with capabilities in formulating Skill Development Programs for different business, aligned to individual requirements. Managed different assessment portals like Lumina, EQ, Question Pro, Yoma Portal, Oust Mobile App. Well versed with hiring portals like Naukri, LinkedIn etc. Capability in coordinating the complete training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). Possess experience in retail branch banking including operations, sales, business development and customer relationship management activities. Excellence in ensuring that the process surpasses achievement of delivery & service quality norms for all clients & resolving escalations within turnaround time. Successfully maintained the CSAT Score at 90%. Expertise in people development & management by assisting in setting goals, enhancing Confidence, Emotional Intelligence, Communication & Interpersonal Skills, as per their roles & goals. Strong problem solving & technical skills coupled with decision making for enabling effective solutions leading to high customer satisfaction & low operational costs.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.