Savya Ramachandran

Provided expert assistance to customer service associates, addressing concessions and resolving process-related queries to ensure high-quality customer interactions.

Demonstrated a deep understanding of company policies and procedures, offering clear and accurate guidance to team members.

Assisted as Trainer on Demand.

Provided Training and assistance to New Hires.

Provided support as SME to new hires post graduation.

Maintained up-to-date knowledge of company products, services, and systems to provide effective support to associates.

Monitored and analyzed trends in concessions and process-related issues, providing feedback to management to improve overall customer service performance.

Acted as a resource for complex customer inquiries, assisting new associates in navigating challenging situations and finding appropriate solutions.

• Provided additional materials to enhance training.
• Reduced process gaps by effectively training new hires on best practices and protocols.

• Conducted placement training for students of RV college ,karamadai,coimbatore from April 10th 2023-April 20 2023.
• Session included English language enhancement personal grooming,presentation skills and confidence building sessions.
• Developed long-term training strategies for new and existing students across multiple departments.
• Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
• Created successful training content materials based on evaluation of student needs.
• Mentored learners to build subject confidence and competence.
• Met individual needs through attentive, student-centered training approaches.
• Kept training data and documentation secure for full compliance.
• Assessed student progress to respond to additional support needs.
• Documented participant attendance, engagement and progress.

• Conducted bridge course and orientation training programme for Nirmala college students.
• Documented participant attendance, engagement and progress.
• Created successful training courses based on evaluation of student needs.
• Worked with students in setting and achieving attainable learning goals.

• Updated parents and caregivers on children's progress through regular text communication.
• Monitored child progress by assessing classwork and providing feedback to keep early learning development aligned with school standards.
• Coordinated regular parent meetings to discuss educational, behavioral and social developments.
• Planned and delivered creative lessons for children, teaching through play and practical activities.
• Invented and produced creative visual aids and resources to assist in teaching curriculum.
• Developed warm, nurturing relationships with children and families, providing home-from-home feel to school care.

• Headed the functioning of NIIT imperia which dealt with various IIM courses for Professionals.
• Conducting classes through cloud classroom.
• Provided face-to-face counseling sessions for working professionals, jointly evaluating their needs to achieve desired outcome.
• Sourced and gave students reference materials related to career choices to aid with skill development, interview preparation and professional growth.
• Listened to students' needs and helped develop academic plans matching individual strengths and weaknesses to promote learning.

Worked with VLCC student training centre.

• Devised creative strategies for improving customer awareness of company and offerings.
• Supported marketing teams in developing, implementing and promoting engaging, focused media campaigns.
• Worked with media and helped produce posters and brochures to promote, market and advertise forthcoming events.
• Devised bespoke social media campaigns to target and engage emerging audiences, effectively growing brand reach.
• Supervised the administration team by communicating job expectations, appraising job results and disciplining employees.
• Took ownership of expenses for all activities for Head office and submitted monthly reports.

• Pavideva was a C&F for BPL with All kerala operations.
• Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
• Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
• Evaluated market conditions and competitor actions to develop successful marketing strategies.
• Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
• Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
• Calculated, prepared and filed reports for all staffs.
• Generated financial statements documenting revenue, expenses and liabilities.

• AIMA is a company which recruits Nurses in UK
• Managing a team that helps in certifications by NMC for nurses.
• Collaborated with team members to achieve target results.
• Created plans and communicated deadlines to complete projects on time.
• Maintained calendar and scheduled meetings and appointments to streamline operations.
• Shadowed daily activities of office staff to gain understanding of scope of work.