Sawan Kapoor
Pathankot
Summary
IT & e-Governance Manager with 10+ years out of which 6 years of experience in managing large-scale, mission-critical government IT systems, transport-sector digital platforms, and nationwide technology programmes. Proven expertise in end-to-end project lifecycle management, System Integrator (SI) oversight, contract & SLA compliance, stakeholder coordination with Ministries, State Governments and PSUs, and risk & change management. Strong background in IT project governance, documentation, and reporting, with hands-on exposure to transport technologies, cloud-based systems, data security, and enterprise applications
Overview
12
12
years of professional experience
Work History
Manager – IT
National Highways Logistics Management Ltd.
New Delhi, India
2024.10 - Current
- Managing the end-to-end IT Division of the organization, covering planning, procurement, implementation, operations, and maintenance of IT systems.
- Handling procurement of IT hardware and software, including preparation of technical specifications, evaluation of bids, and procurement through GeM and e-Tendering portals in compliance with government procedures.
- Overseeing deployment, asset management, and lifecycle management of IT hardware and infrastructure.
- Leading development, enhancement, and maintenance of IT applications, including coordination with internal teams and external vendors.
- Acting as nodal IT coordinator with NIC and RailTel for connectivity, hosting, security, and system integration-related matters.
- Successfully implemented e-Office, official email systems, and HRMS, enabling digital workflows and improving administrative efficiency.
- Managing System Integrators (SIs) at toll plazas, ensuring smooth functioning of toll IT systems, uptime, SLA compliance, and issue resolution.
- Monitoring performance of vendors and SIs, addressing technical issues, and ensuring uninterrupted operations of toll-related IT systems.
- Responsible for RFP preparation, bid management, technical evaluation, and contract finalization for IT-related works.
- Ensuring compliance with timelines, quality standards, and reporting requirements through structured MIS and periodic reviews.
Information Technology, Manager
National Institute of Electronic & Information Technology (NIELIT)
Dehradun, Uttarakhand
2024.03 - 2024.09
- Oversaw all aspects of IT operations at Uttarakhand Real Estate Regulatory Authority, ensuring alignment with organizational objectives.
- Led maintenance and development of UKRERA web portal, managing task delegation and vendor supervision.
- Spearheaded implementation of e-Office solutions for streamlined digital documentation management.
- Directed GPS tracking of vehicles for Lok Sabha Election 2024, enhancing resource monitoring and management.
- Provided technical expertise for IT solution procurement, assessing specifications and vendor capabilities.
- Collaborated with stakeholders to address concerns and integrate updates into UKRERA web portal.
Project Manager
Prodios Labs
Dehradun, Uttarakhand, India
2022.01 - 2023.12
- Managed development of e-Governance portals, including Apuni Sarkar and Uniform Civil Code Portal.
- Received National e-Governance Award for excellence in Apuni Sarkar project.
- Led cross-functional team of 50 professionals, enhancing collaboration and performance.
- Developed detailed project plans to ensure efficient execution and timely delivery.
- Conducted meetings with government officials to provide updates and address concerns.
- Oversaw API integration between Apuni Sarkar and Central Government Portals like UMANG.
- Managed DARPG and NeSDA portals to improve e-Service accessibility.
- Delivered presentations to stakeholders, highlighting project benefits and progress.
Engineer
Indian Highways Management Company Ltd. (IHMCL)
New Delhi, India
2019.10 - 2021.11
- Successfully implemented National Electronic Toll Collection (NETC- FASTag) Programme in India.
- Spearheaded a team of 100 nodal officers during FASTag Mandate and honored with an award for successful nation-wide rollout of 100% FASTag Mandate (NETC Programme in India).
- Conducted Site Inspection at Toll Plazas for smooth functioning of toll plaza, efficiency of equipment and ensured the toll plaza agencies adhere to the provided SLAs.
- Responsible for development and maintenance of IHMCL Applications (Exempted FASTag Portal, My FASTApp, Toll Monitor App).
- Substantiated accuracy and reliability of data with the help of tools such as Excel and Power BI, resulting to business conclusions and insights to the senior management team.
- Designed pivot tables and pivot reporting while putting my Advanced Microsoft Excel.
- Defined data collection procedures and curated daily, weekly and monthly reports to the assigned projects.
- Appointed as a member of Fact-Finding Committee in respect of non-operationalization of two toll plazas in Jaisalmer, Rajasthan, India.
- Assisted Senior Manager in preparing RFP, evaluating Tenders, technical and financial bids.
- Collaborated with Stakeholders (NPCI, various Member Banks, System Integrators, Concessioners and NHAI) on daily basis, coordinating day to day operations and reporting the same for efficient functioning of the programme.
- Participated in Project Management under the Senior Management Team related to Intelligent Transportation System like Toll Monitoring Command Centre (TMCC), and Advanced Traffic Management System (ATMS).
Manager
VGRS Consultants
Panchkula, Haryana
2016.09 - 2019.09
- Worked for METL (Model Economic Township Limited), Gurgaon which was previously known as Reliance Haryana SEZ Ltd for establishing the footwear park in Jhajjar, Haryana.
- Presented data analysis and interpretation for the Senior Management Team.
- Maintained weekly reports based on the booking status of the plots.
- Provided a framework and clear directions for generating profits and solutions for a smooth run of business activities to the team.
- Collaborated with the Company Secretary and Chartered Accountant for timely filing of Income Tax Returns.
- Being updated related to latest government policies related to Lands and prepared Invoices and Payment follow up.
- Kept owners informed on taxes, occupancy rates, and lease expiration dates.
- Prepared financial statements and records and reported to real estate owners and investors on a regular basis.
- Devised and implemented efficient and secure procedures for data handling and analysis with attention to all technical aspects.
Office Executive
GMP Enterprises Private Limited
Panchkula, Haryana, India
2014.08 - 2016.08
- Assisted the MD-Managing Director, aided and abetted Advocates with briefings in court cases.
- Ensured timely filing of RTIs (Right to Information) for research and information availability from government offices for various crucial cases.
- Independently created invoices and single-handedly managed cliental databases.
- Collaborated with Chartered Accountant and Company Secretary concerning Company’s Tax return procedures.
- Prepared and Maintained MIS of clients Projects and ensured milestone delivery of projects.
- Responsible for performing market research and gathering and processing research data.
Education
Master of Business Administration - Executive MBA
Faculty of Management Studies
2027
B.Tech - Computer Science
Dr B R Ambedkar National Institute of Technology
Jalandhar2014
HSC -
Kendriya Vidyalaya
2010
The Army Public School
2008
Skills
- e‑Governance & Digital Transformation
- Project & Programme Management
- Government IT Systems & Portals
- RFP Preparation & Tender Evaluation
- Vendor & SLA Management
- Stakeholder Coordination (Govt, Banks, SI, Regulators)
- Data Analysis & Reporting (Excel, Power BI)
- APIs & System Integration
- Team Leadership & Capacity Building
Awards
- Honored with an award for successful nation-wide rollout of 100% FASTag Mandate (NETC Programme in India), Indian Highways Management Company Limited, 2021-03-01
- National Award for e‑Governance 2023, Awarded by Department of Administrative Reforms and Public Grievances, Govt of India for Apuni Sarkar Project, Govt of Uttarakhand, 2023-08-01
Personal Information
- Father's Name: Sh. Manohar Chand Kapoor
- Mother's Name: Smt. Mukesh Devi
Timeline
Manager – IT
National Highways Logistics Management Ltd.
2024.10 - Current
Information Technology, Manager
National Institute of Electronic & Information Technology (NIELIT)
2024.03 - 2024.09
Project Manager
Prodios Labs
2022.01 - 2023.12
Engineer
Indian Highways Management Company Ltd. (IHMCL)
2019.10 - 2021.11
Manager
VGRS Consultants
2016.09 - 2019.09
Office Executive
GMP Enterprises Private Limited
2014.08 - 2016.08
Master of Business Administration - Executive MBA
Faculty of Management Studies
B.Tech - Computer Science
Dr B R Ambedkar National Institute of Technology
HSC -
Kendriya Vidyalaya
The Army Public School