Sawmendra patnaik

Company Overview: CMA CGM is a leading worldwide transport and logistics group present in more than 160 countries. Thanks to our agile organization and unrivalled expertise, we are steering our business into the future with new partnerships, customer-centric innovations and state-of-the-art digitalization.

• Acting as the point of contact for all claims to be notified on CMA-CGM AIR CARGO shipments. Handling all Quantified claims notified either by the client, GHA, GSA or any other cargo interest.
• Collating all necessary documents for claims notified. Lead investigation of each claim to determine involvement of liable third-party and serving them legal notice and recovery of the claimed sum utilizing all available resources.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
• Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
• Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
• Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
• Advising if any risk is on the organization through investigation and finding the circumstances with supportive documentation.
• Redirecting quantified claims to HO Legal if received above USD 10,000 and also notifying the insurers Redirecting all pre-claims received by GBSI to commercial team for further handling.
• Notifying HO Legal about the recoveries done from Liable Parties Taking approval from HO Legal & Commercial team for rejections and settlements.
• Maintaining records on sharepoint and sharing reports to HO Legal on monthly basis

Company Overview: QTerminals is a terminal operating company to provide container, general cargo, RORO, livestock, and offshore supply services in Phase 1 of Hamad Port, Qatar’s gateway to world trade.

• Coordinate and supervise the work of the assigned team to ensure that all work within the specific arc of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide guidance and job training for junior colleagues, and conduct knowledge sharing to facilitate the achievement of team objectives and the completion of tasks in an efficient manner that is consistent with operating procedures and policy.
• Oversee that all the required documents for releasing the cargo are to ensure compliance with requirements and standard operating procedure.
• Assign, control and monitor the required manpower and equipment needed for the yard process so that tasks are completed efficiently and promptly.
• Allocate duties of subordinates and check on the quality of work undertaken to maximize the efficiency of the port operation.
• Supervise vessel planning activities before the ship arrives in port.
• Coordinate with the vessel chief officer so the loading and discharging are performed accurately and timely.
• Responsible for ensuring vessels sail at the earliest time possible.
• Acts as a focal point for any stevedore issues that may arise with the assigned vessel.
• Works closely with QTerminals management and customer service teams to ensure container traffic is handled by the port promptly.
• Coordinate with trucking companies to facilitate the timely delivery of cargo.
• Supports warehouse activities at all non-container yards and warehouses.
• Completes required documents associated with operations in an accurate and timely manner.
• Maintain good relationships with authorities such as police, customs, and stakeholders and assure them of a smooth working environment.
• Prepare sectional statements and reports timely and accurate to meet the requirement of QTerminals.
• Perform other related duties or assignments as directed.

• Company Overview: Jet Airways (India) Ltd is an Indian, international airline based in Mumbai. It was once the largest airline in India, with a 21.2% passenger market share in February 2016. It operated over 300 flights daily to 74 destinations worldwide from its main hub at Chhatrapati Shivaji International Airport and secondary hubs at Chennai International Airport, Indira Gandhi International Airport, Kempe Gowda International Airport, and Netaji Subhas Chandra Bose International Airport.
• Coordinating & monitor with the sales team for flight booking list of all incoming/outgoing flights & Load analysis.
• Movement of transit loads, monitor MCT & Connections.
• Check for pre-alert for incoming / outgoing special loads.
• Coordination with all the sectors including Domestic as well as International for maximizing the upliftment of cargo and resolving discrepancies.
• Monitor the precision schedule.
• Check the final closing of loads for ZFW.
• FAB for transit & joining loads.
• Monitor movement of offloading cargo from the flight back to the warehouse & re-planning.
• Coordination with ramp & load & trim to maximize cargo upliftment and minimize off-loading of cargo.
• Maintain contact details for inter-departmental coordination.
• Assisting & coordinating with GHA of ULD availability for loading of cargo.
• Provide the first-call solution with set standards and operating procedures to optimize customer satisfaction and achieve revenue.
• Processed acceptance, delivery, build-up, and breakdown of cargo & courier consignments.
• Planning and Loading of Cargo According to Priorities.
• Coordinating & planning Loading of Cargo for many types of fleets such as Boeing 777-300ER, Airbus A330-300, Airbus A330-200, Boeing 737- 900, 737-800, 737-700, and also ATR 72-500.
• Operate equipment (such as tow tractors/forklifts etc.) for the movement of loads to and from the warehouse.
• Manually loading/unloading cargo & courier from the ULDs.
• Control teams of Porters and Equipment Operators in the handling of all cargo, courier, and mail.
• Process all associated documentation manually and within automated systems to enable either Import or Export to be performed as instructed.
• Inspect, validate and count goods at every point of delivery, acceptance, breakdown, and build-up ensuring that goods conform to relevant criteria and that they are dispatched/stored by the principal's requirements.
• Perform manual data capture and automated data input. This information is used to track cargo, courier, and mail in addition to being the basis for assessing all charges.
• Inspect and confirm the validity of all associated documentation and Statistical Data to ensure the effective movement of all cargo, courier, and mail.
• Liaise with government authorities such as Customs, Health, or Police as required to ensure the effective movement of all cargo, couriers, and mail.
• Always ensure that the acceptance and handling of shipments of Dangerous Goods fully comply with the current edition of the IATA Dangerous Goods Regulations and are loaded by the same.
• Handling of Special Handling Cargo such as Human Remains, Perishable Goods, Valuable Cargo, Live Animals Post Office Mail, Dangerous Goods, etc.
• Manifesting and updating Cargo & Courier Consignments with their respective ULDs and destination on the automated system.
• Responsible for day-to-day coordination with the Joint Venture flight, controllers, and local commercial staff.
• Receive and handle Cargo customers' and stakeholders' various queries via email, phone, and face-to-face.
• Provide the first-call solution with set standards and procedures to optimize customer satisfaction and achieve revenue.
• 8 years' experience in accepting and handling Dangerous Goods cargo and preparing NOTOC.
• 12 years' experience of operating the CHAMP Cargo spot Handling and Booking system: - Manifesting, Booking, NOTOC, Cargo Delivery Order, Acceptance of Cargo, Importing Flights, Departing Flights, Raising Discrepancies, Pre and Post Flight Messages, etc.
• Jet Airways (India) Ltd is an Indian, international airline based in Mumbai. It was once the largest airline in India, with a 21.2% passenger market share in February 2016. It operated over 300 flights daily to 74 destinations worldwide from its main hub at Chhatrapati Shivaji International Airport and secondary hubs at Chennai International Airport, Indira Gandhi International Airport, Kempe Gowda International Airport, and Netaji Subhas Chandra Bose International Airport.