Sawmit Gill

CF1 qualified - UK Financial Services Regulation & Ethics

• Training and settlement of new site in India
• Handling and leading new team with structural changes i.e., creation of buy Team under one and done approach (project Unity)
• Successfully transitioned Correction Nigo process to India from UK and leaded lean project for the process
• Successfully signed off risk RCSA for both sell/ switch and buy team
• Implemented Retail Distribution Review, ISA inheritance regulatory projects required for the firm to be market compliant
• Successfully handled pension web journey automations, Sonata migration (PDD reviews), XTRAC enhancement, and new queue creation projects
• Worked on Pension migration project - platform change from composer to sonata
• Handled situations where new IFA joined hands with the company and made sure we provide best customer service
• Managed SLAs at 400% spike in volumes during tax year end for Dealing team
• Independently managed TYE'22 & TYE'23 project independently for 2 consecutive years for entire retail operations area
• Worked on lean six sigma project ,TRT - Nigo reduction reducing 50% nigo for Dealing team
• Regular procedure reviews including control reports and handling audits for the same
• Currently working on approved six sigma project - mailbox reduction (2 FTE efficiency gained)
• Working on TOM projects - New Dealing Model & TRT Lean review