Summary
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Technical Proficiencies
Reference
Generic

SAYAK MAJUMDER

Kolkata

Summary

Enthusiastic and detail-oriented BBA graduate with experience in customer service and client support. Skilled in documentation and problem resolution with strong communication abilities. During the past year, focused on upskilling in customer service tools, MS Office, and technical support practices to stay industry-ready. Fluent in English, Hindi, and Bengali. Seeking to contribute to Wipro’s customer success by delivering efficient and effective support services.

Work History

Customer Care Associate - Intern

Shoppers Stop
Kolkata
09.2022 - 10.2022
  • Handled customer interactions while maintaining quality standards, ensuring compliance with service protocols.
  • Collaborated with team members to enhance overall customer satisfaction and service quality.
  • Collaborated with team members to identify recurring issues and improve service delivery processes
  • Adapted quickly to new systems and procedures for improved operational efficiency.
  • Maintained product knowledge to effectively assist customers with selection and recommendations.

Education

BBA - Marketing

Eastern Institute of Integrated Learning And Management
Kolkata, India
07-2023

12th - Commerce, CBSE

DAV Public School
05-2020

Skills

  • Microsoft Office Intermediate
  • Adobe premiere pro
  • Adobe photoshop
  • Communication & Problem-Solving
  • Data entry
  • Problem-solving
  • Analytical thinking
  • Market awareness

ADDITIONAL INFORMATION

Languages: English, Hindi, Bengali (Fluent in all three languages)

Timeline

Customer Care Associate - Intern

Shoppers Stop
09.2022 - 10.2022

BBA - Marketing

Eastern Institute of Integrated Learning And Management

12th - Commerce, CBSE

DAV Public School

Technical Proficiencies

  • Microsoft Office
  • Adobe Photoshop
  • Video Editing Software
  • Advanced Email Communication

Reference

Rishav Banerjee

kolkata,India

Employee Id- 20611380

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SAYAK MAJUMDER