Sayali Avaghade

• Ensuring zero CPD breach, zero misrouted, E2E pendency and 100% Clearance of Orphan/ Un-accounted Shipments
• Monthly planning and allocation as per available resources for Inbound and outbound operations
• Ensure all team members are trained and are aware of operational standards
• Monitoring of segregation department and working of issues occurring in the same for smooth operation
• Prepare Reports; Check and revert on mails and execute ERP Transaction
• Prepare and share Day End reports
• Take ownership of the team assigned in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR
• Adhering & supporting the organization into seamless adoption of new policies & processes
• Track undelivered shipment in ERP and discuss with network connections to identify RCA for the same
• Achievement of Key Performance Indicators of TL as per company's goal
• Gained strong leadership skills by managing projects from start to finish.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Resolved problems, improved operations and provided exceptional service.
• Self-motivated, with a strong sense of personal responsibility
• Key Achievements:
• Reduced shipment not found cases from 146 to 23 in 3 months by keeping the rigorous track on the same
• Handled Inbound and outbound department during BBD with highest volume of 35K in single day
• Handled Casper availability of 1052 third party employees without single escalation during big billion days
• Reduced report preparation time by 45 min of daily attendance repot at Flipkart by using google data studio
• Conducted around 1600 interviews of off-role employees during big billion days
• Reduced NFBF pendency and saved cost around Rs 6 Lacs in last month
• Implemented a process of RTO and RVP shipment connections to reduce E2E pendency.

• Projects Handled: - digiMON – digitalization of merchant onboarding process Key Responsibilities –
• Co-ordinating with technical team for developments and requirements for digiMON project like raising the change requests for smooth flow of applications received, and to resolve issues occurring in the process
• Co-ordinating with the risk team to analyze the risk while onboarding of new retail merchants
• Handled digiMON back operation for pan India as Checker, on-boarded retail as well as corporate merchants by verifying their KYC details, risk analysis, and necessary documents with managing BackOps and OMC team
• UAT Testing, checking the flows and requirements of the process before going LIVE with the production
• Provided training to the pan India sales team on ‘digiMON’ front end and to the back-ops team for verification of applications received at back-end
• Resolving issues with the sales team that occurred during implementation by preparing user manual and checklist for the new process of merchant onboarding
• Co-ordinating with the Hitachi team for maintaining TAT and resolving issues that occurred in the generation of MID & TID.
• Mentored team members to enhance professional development and accountability in workplace.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Defined clear targets and objectives and communicated to other team members.
• Key Achievements:
• Increased the number of applications by around three times by continuous guidance and training to Pan India sales team
• Advised technical team to enable the digital signature that reduces time and cost in the process
• Increased application acceptance rate from 36% to 61% by reducing rework in back-end process
• Suggested and implemented digital merchant authentication process for digital contract that removed major bottleneck from process.

• Managing and updating leads in CRM, maintaining the healthy relationships with existing customer
• Organize Container leasing and Trading related activities
• Responsible for Container leasing functions, which may include finding new customers, reviewing and negotiating lease rental charges with customers and to sign agreement
• Responsible to sell used container globally and to build strong customer base to the organization
• Co-ordinating with customer and depots all over India for smooth flow of operation.

Project - Root Cause Analysis for the Process of Custom Brokerage Compliance

a) Understanding the custom brokerage compliance operations in logistics industry.

b) Implementation of Cause & Effect Analysis technique to find all possible causes that leads to delay in billing process in CBC department.

With the help of Pareto Analysis, prioritizing the causes and reduced overall time for billing process by 4 days.

Project - Productivity Improvement of TORNOS Sigma 20II - A Case Study Description

a) TORNOS Sigma 20 II is an advance CNC machine specialized for manufacturing medi-equipments.

b) Implemented SPC techniques and improved its productivity successfully from 58.33% to 71.10%