Sayali Gore
Mumbai
Summary
Adaptable and efficiency oriented hospitality professional with over 5 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams towards shared goals and achievements. Recognize and resolves problems quickly and efficiently to foster positive relationships with guest to promote guest satisfaction and brand loyalty
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Manager
RMZ Corp
Mumbai
04.2025 - Current
- Managed and coordinated meeting rooms to ensure efficient scheduling and functionality.
- Maintained accurate pantry inventory records; ordered, tracked, and distributed pantry stock promptly.
- Liaised with building management to enhance guest arrival experience and parking arrangements.
- Collaborated with RMZ Operations team to support daily operational activities.
- Established partnerships with luxury hotels for seamless accommodations and services.
- Supervised outsourced staff, ensuring compliance and service quality in housekeeping and security.
- Assisted HR team with onboarding processes and formalities for new employees.
- Coordinated food vendor onboarding, ensuring adherence to compliance and service standards.
Duty Manager
SAHARA STAR HOTEL
06.2023 - 03.2025
- Resolved guest concerns and complaints promptly, significantly enhancing customer satisfaction.
- Managed staff scheduling to ensure optimal coverage during peak operational hours.
- Provided ongoing coaching and training opportunities to boost team performance.
- Conducted regular facility inspections to uphold safety protocols for guests and employees.
- Collaborated with department managers to devise strategies for overall hotel operational improvements.
- Streamlined check-in and check-out processes, reducing wait times and increasing guest satisfaction scores.
- Oversaw inventory management, maintaining adequate stock levels while minimizing waste.
- Implemented new procedures to enhance workflow efficiency within front desk operations.
Duty Manager
Pride Group Of Hotels (Pre - Opening)
02.2023 - 06.2023
- Handled relevant guest complaints of hotel guest and inform to the management
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest complaints and feedbacks
- Leads and manage the front office team, fostering a culture of growth, development and performance within the department
- Establishes and delivers an effective planned guest engagement programme.
- Coordinate with revenue team to ensure maximum occupancy and rooms optimization
- Training entire hotel staff including HOD's
Hospitality Executive
Ernst And Young
Mumbai
11.2021 - 07.2022
- Managed staff schedules and assignments to maintain optimal service levels.
- Oversaw daily operations of hospitality services, ensuring exceptional guest experiences.
- Collaborated with vendors to source high-quality supplies for hospitality operations.
Front Office Executive
The Westin Hyderabad Mindspace
12.2020 - 07.2021
- Optimized front desk operations to facilitate seamless guest check-in and check-out.
- Delivered exceptional customer service, bolstering guest satisfaction and loyalty.
- Resolved guest inquiries promptly, maintaining professionalism at all times.
- Processed payments efficiently, issuing accurate receipts and change.
Senior Front Office Assistant
The Taj Dubai Downtown
07.2019 - 11.2020
- Streamlined front desk operations to facilitate efficient guest check-in processes.
- Coordinated interdepartmental communication to improve overall service delivery.
- Welcomed guests with professionalism and attentiveness.
- Maintained accuracy while managing multiple tasks concurrently.
Front Office Associate
Radisson Blu Dubai Media City
Dubai
02.2018 - 06.2019
- Streamlined front desk operations to enhance guest check-in and check-out efficiency.
- Verified guest identification documents prior to issuing keys and access cards.
- Handled incoming calls with professionalism and friendliness, ensuring positive guest interactions.
Guests Relation Associate
The Lalit Mumbai
06.2016 - 07.2017
Education
Diploma - Hospitality Management -
ICE College of Hospitality And Catering Management
Mumbai 05.2017
Skills
- Organized approach towards work
- Hard working, willing to learn new things
- Strong communication and interpersonal skills
- Strong leadership skills with ability to motivate team in achieving targets
- Employee Development
- Strategic planning
Certification
- Star of the Month - Radisson Blu Dubai Media City (top reviews on TripAdvisor and other social media)
- Best groomed lady of the month - Lalit Mumbai
Skills
- Strong analytical and problem solving skills
- Ability to see the implications for the bigger picture
Languages
English,Hindi,Marathi
Date of Birth
- 12 june 1998
References
References available upon request.
Timeline
Community Manager
RMZ Corp
04.2025 - Current
Duty Manager
SAHARA STAR HOTEL
06.2023 - 03.2025
Duty Manager
Pride Group Of Hotels (Pre - Opening)
02.2023 - 06.2023
Hospitality Executive
Ernst And Young
11.2021 - 07.2022
Front Office Executive
The Westin Hyderabad Mindspace
12.2020 - 07.2021
Senior Front Office Assistant
The Taj Dubai Downtown
07.2019 - 11.2020
Front Office Associate
Radisson Blu Dubai Media City
02.2018 - 06.2019
Guests Relation Associate
The Lalit Mumbai
06.2016 - 07.2017
Diploma - Hospitality Management -
ICE College of Hospitality And Catering Management
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