Sayali Gore
Summary
Adaptable and efficiency oriented hospitality professional with over 5 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams towards shared goals and achievements. Recognize and resolves problems quickly and efficiently to foster positive relationships with guest to promote guest satisfaction and brand loyalty
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Pride Group Of Hotels (Pre - Opening)
02.2023 - Current
- Start every shift with familiarizing with the rooms situation in the hotel and in the city, checks on status of room blocks and discrepancies,Staff roster, Monitors and follow ups on expected check in and check outs
- Ensure smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Handled relevant guest complaints of the hotel guest and inform to the management
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest complaints and feedbacks
- Leads and manage the front office team, fostering a culture of growth, development and performance within the department
- Establishes and delivers an effective planned guest engagement programme.
- Improve Tripadvisor score (Guest satisfaction index)
- Coordinate with revenue team to ensure maximum occupancy and rooms optimization
- Training entire hotel staff including HOD’s
- Leading housekeeping department in the absence of HK manager
- Helping HRM in setting new SOP’s for the hotel
- Assist the reception team whenever busy operations and in need
- Participating in the development and implementing corrective action plans based on review of guest satisfaction result
- Conducting interviews for FO & HK department
Hospitality Executive
Ernst And Young
11.2021 - 07.2022
- Responsible to coordinate guest relations activities and drive operational excellence while coordinating for meetings and events
- Execution for event - Town hall, Global leadership visit,Partner confluence, Global integration events held in India
- Responsible for managing expatriates business visa, invite letters, FRRO etc..
- provide monthly reports for creating guest relations dashboard to workplace enablement services leadership and business updates to stake holders
Front Office Executive
The Westin Hyderabad Mindspace
12.2020 - 07.2021
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created a positive and highly motivated work environment that promotes and develops team work.
- Ensure that check ins/Outs are efficient within the required time frame and as per defined standards.
- Ensures all guest entering in the hotel are welcomed.
- Promotes and drive upselling in the department
- Running all night audit and end of the day functions.
- Participating in sales team meetings.
- Checks all guest registration cards for profile, mode of payment and departure time. Ensure that address for future communication has been taken.
- Authorizes all rebates and paid outs according to the limit set by the management.
Senior Front Office Assistant
The Taj Dubai Downtown
07.2019 - 11.2020
- Ensure check in and check outs are efficient within the required time frame and as per the defined standards.
- Ensure a pleasant welcoming environment for all the guest
- Perform ATG for all the arrivals
- Ensure a fond farewell is extended to all the guest on departure.
- Ensure that all internal controls are in place, inspect cash flot on regular basis.
- Coordinate with reservations department for arrival time of maximum guests.
- Meeting daily, weekly and monthly upsell target.
Front Office Associate
Radisson Blu Dubai Media City
02.2018 - 06.2019
- Warmly greeted incoming guests, Ensuring a proper check in and providing information regarding policies and aminities.
- Responded to inquiries and room requests made online, by phone or via email.
- Provide excellence service to all the guest as per the hotel standards.
- Engaged with the guest in friendly conversations while conducting check in/out process.
- Collect guest feedback during guest departure along with the likes and dislikes.
- Managed guest complaints and rectified issues to complete satisfaction.
Guests Relation Associate
The Lalit Mumbai
06.2016 - 07.2017
- Stayed up to date on current item discounts to support promotions.
- Worked closely to help front desk staff to assist guest.
- Welcome guest during check in and giving a fond farewell on departure.
- Provide information regarding the hotel, town attractions and activities
Education
Diploma - Hospitality Management -
ICE College of Hospitality And Catering Management
Mumbai 05.2017
Skills
- Organized approach towards work
- Hard working, willing to learn new things
- Strong communication and interpersonal skills
- Strong leadership skills with an ability to motivate team in achieving targets
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
- Star of the Month - Radisson Blu dubai media city ( Top reviews on TripAdvisor and other social media)
- Best groomed lady of the month - Lalit Mumbai
Timeline
Duty Manager
Pride Group Of Hotels (Pre - Opening)
02.2023 - Current
Hospitality Executive
Ernst And Young
11.2021 - 07.2022
Front Office Executive
The Westin Hyderabad Mindspace
12.2020 - 07.2021
Senior Front Office Assistant
The Taj Dubai Downtown
07.2019 - 11.2020
Front Office Associate
Radisson Blu Dubai Media City
02.2018 - 06.2019
Guests Relation Associate
The Lalit Mumbai
06.2016 - 07.2017
Diploma - Hospitality Management -
ICE College of Hospitality And Catering Management
Similar Profiles
ASMA'A JONDOASMA'A JONDO
HR Manager at Equinox Hotels (Pre-Opening).HR Manager at Equinox Hotels (Pre-Opening).
AJEET SINGH TOMARAJEET SINGH TOMAR
Assistant Housekeeping Manager at Raffles Hotels (Pre-opening)Assistant Housekeeping Manager at Raffles Hotels (Pre-opening)
Amit SidanaAmit Sidana
Sr. Vice President at PRIDE GROUP OF HOTELSSr. Vice President at PRIDE GROUP OF HOTELS