Sayali Javkhedkar
Pune
Summary
Certified networking professional with 8.5+ years of experience in implementing and managing ISP-level network infrastructures. Expertise in Cisco technologies, holding CCNA and CCNP (Routing) certifications. Proven ability to lead cross-functional teams, drive strategic initiatives, and deliver high-impact solutions across diverse roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
TATA COMMUNICATIONS LIMITED
Pune
04.2023 - Current
- Leading a team of nine professionals in the successful delivery of network changes, ensuring alignment with client expectations, timelines, and quality standards.
- Handled IOS upgrade of NCS 540/560 and ASR 920 reload project end-to-end, with planning and execution.
- Identified trends and areas for improvement, contributing to the development of training materials and process enhancements.
- Managed resource planning, task delegation, and issue resolution to ensure timely and successful project outcomes.
- Monitored team performance, provided coaching and support, and conducted regular reviews to maintain high productivity and quality standards.
- Created and updated workflow documentation based on evolving project and client requirements.
Sr. customer service executive
TATA COMMUNICATIONS LIMITED
Pune
09.2021 - 04.2023
- Working with an international ISP as a network implementer for provisioning, commissioning, and troubleshooting Cisco routers and switches.
- Commissioning of the new Cisco routers – NCS 540, NCS 560, and ASR 920.
- Performing the IOS upgrade of NCS540, NCS560 series routers, and ASR series.
- Performed activities like IOS upgrade, Cisco insertion, traffic migration, port opening, review/preload task, and MW capacity upgrade.
- Configured OSPF, BGP and MPLS in cisco insertion and traffic migration activity.
- Sound knowledge of Secure CRT, Service Now, Remedy, PUTTY.
- Responsible for training and mentoring team members on project.
- Led the internal ISMS audit. Prepared detailed audit reports and presented findings to senior management.
- Worked as a quality auditor for the activities performed by the team.
- Received the Bravo Award for quality work, and the HiFi Award for proactively stepping in and performing crucial activities requested by customers.
Senior Technical Process Executive
INFOSYS BPM LIMITED
Pune
09.2016 - 07.2018
- Managing records of customer network service details, and tracking with the other teams for service implementation within SLA.
- Coordinating with sales representatives and customers to find what the customer wants.
- Creating solutions and ensuring that service is delivered within a given timeframe.
- Sound knowledge of Maxim, CNS_DI, RASS, Flex cab, FNC, NGDR, Magpie, E-East, E-Project Link, PUTTY.
- Responsible for training and mentoring team members on project processes.
Junior Customer Service Executive
TATA COMMUNICATIONS LIMITED
Pune
04.2012 - 10.2015
- Incident handling for customer's Link down, Packet drops, Latency, Routing and configuration related issues.
- Proactive Monitoring and maintaining connectivity to almost 160 Non-SLA & more than 1000 SLA based circuits, which includes customer HUB Locations and Remote Locations.
- Troubleshoot and then escalate critical issues to Vendor, and then accordingly generate solution to solve the problems pertaining to the network with the help of vendors.
- Raising an RFC (Reason for Change) or planned maintenance ticket for the major changes/up gradation to the system, to benefit the customer or will provide a permanent fix to certain major issue faced by the customer.
- Providing Level 1 support for National and International MPLS/IP VPN Customers.
- Handling daily review call with customer higher ups (Emirates Airlines).
- Sound Knowledge of Remedy, Viznet and CSC.
- Sound Knowledge of MRTG, Cacti, SFDC, Net health, etc.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bharti Vidyapith (Shivaji University)
Kolhapur, India04.2011
H.S.C - Science
DBJ Collage (Maharashtra Board)
Chiplun, India02.2007
S.S.C -
SDGMV (Maharashtra Board)
Guhagar, India03.2005
Skills
- Cisco router/switch configuration
- MPLS
- HSRP, VRRP, GLBP
- Protocols: OSPF, BGP, IS-IS
- Switching - VLAN, STP, VTP
- L2 VPN, L3 VPN
- IOS upgrades
- Basic knowledge of SDWAN
- Quality assurance
- Employee performance evaluation
- Workload management
Certification
- Cisco Certified Network Associate, CSCO 12085036
- CCNP Route
Accomplishments
- Received Top Quartile Manager Award in FY25 for collaboration, ownership and accountability.
- Bravo Award – Honored for consistently delivering high-quality work and exceeding performance expectations.
- HiFi Award – Recognized for proactively stepping in and executing critical customer-requested activities with excellence.
Timeline
Assistant Manager
TATA COMMUNICATIONS LIMITED
04.2023 - Current
Sr. customer service executive
TATA COMMUNICATIONS LIMITED
09.2021 - 04.2023
Senior Technical Process Executive
INFOSYS BPM LIMITED
09.2016 - 07.2018
Junior Customer Service Executive
TATA COMMUNICATIONS LIMITED
04.2012 - 10.2015
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bharti Vidyapith (Shivaji University)
H.S.C - Science
DBJ Collage (Maharashtra Board)
S.S.C -
SDGMV (Maharashtra Board)