SAYALI KAPRE
Mumbai,Maharashtra
Overview
13
13
years of professional experience
Work History
Junior Officer
SARASWAT CO-OP BANK LTD.
MUMBAI, MAHARASHTRA INDIA
01.2011 - 10.2023
- Manage customer service inquiries, complaints, escalations.
- Support daily operations by assisting customers.
- Update and maintain CRM database information on customers to track interactions and insights.
- Analyse customer feedback to identify areas of improvement for processes and services.
- Perform administrative duties such as filing, data entry and document preparation.
- Participated in internal audits to evaluate efficiency of processes.
- Conduct research into industry trends and best practices for operations improvement.
- Monitor daily operations to ensure compliance with relevant regulations.
- Utilise problem-solving skills to resolve complex issues quickly.
- Support executive leadership through scheduling appointments and managing calendars.
- Collaborate with other departments on cross-functional initiatives.
- Work closely with executives to complete ad hoc projects.
- Compile reports outlining key information and presented to professionals.
- Identify needs of customers promptly and efficiently.
- Maintain positive working relationship with fellow staff and management.
- Implement strategies to take advantage of new opportunities.
Education
Post Graduation Diploma - Human Resources Management
Welingkars Institute of Management Studies
Mumbai India05-2013
Bachelor of Commerce -
Dahanukar College of Commerce
Mumbai India10-2007
Skills
- Marketing knowledge
- Good communication Skills
- Information Verification
- Customer's problem solving ability
- Human Resources knowledge
- Work Allocation and Coordination
- Monthly and Quarterly Report Preparation
- Reporting and documentation
- Audit Compliance
- Maintaining good relation with Co-workers
Accomplishments
- Received an Appreciation letter from Customer for excellent customer service
Languages
English
Professional
Timeline
Junior Officer
SARASWAT CO-OP BANK LTD.
01.2011 - 10.2023
Post Graduation Diploma - Human Resources Management
Welingkars Institute of Management Studies
Bachelor of Commerce -
Dahanukar College of Commerce