Sayali Kedari
Pune
Summary
Customer Centricity Executive with proven success in building profitable relationships and resolving customer issues at Godrej Properties. Expertise in financial documentation and Salesforce, complemented by strong communication and teamwork skills. Achievements include significant revenue growth and enhanced customer satisfaction through strategic follow-ups and timely updates. Committed to applying knowledge and experience to drive business sustainability and growth in a dynamic organization.
Overview
9
9
years of professional experience
Work History
Customer Centricity Executive
Godrej Properties Private Limited
08.2024 - Current
- Building and maintaining profitable relationships with key customers
- Customer Onboarding: - Making out bond call to welcome the customer on his new purchased property and verify the booking form
- Collection: - Stamp duty collection and registrations scheduling by coordinating with the legal team, customer and the haveli
- Customer service: Handling customer queries and complaints, and ensuring that the projects, legal, and finance teams are informed
- Demand Generation: - Making pre-demand calls to inform customers about upcoming milestones
- Site visits: Inspecting the unit with the customer to determine its status and creating a snag list
- Financial: Revising financial settlements with clients before delivery
- Documentation: Creating all necessary documents, including paperwork, invoices, and delivery reports
- Handover Scheduling: Contacting clients to schedule handover appointments
- Quality assurance: Ensuring that units are ready and meet quality standards before handover
- Follow-up: Following up with the site engineers to ensure that any missing items are addressed
- Communication: Updating customers on facilities, amenities, and retail outlets in their community
- Post Possession RM: - Rectifying the SNAG list provided by customers during handover
- Identifying the TAT and Scope of the issue
- Addressing and closing inside flat issues raised by customers within the TAT
- Resolving customer complaints quickly and efficiently
- Understanding key customer individual needs and addressing the same
- Generating reference from existing customers
- Sharing construction updates on timely basis
- Software Used: - SFDC, Ms-Excel, Power BI
Senior CRM Executive
VTP Realty
10.2022 - 02.2024
- Handled Pre-Launch 1000 Token in pre-booking
- Successful launch of Magnum opus
- Maintaining valuable relation with customer generating revenue around Rs.250Cr
- Earth One
- Retaining booking and token against cancellation
- Building and maintaining profitable relationships with key customers
- Collect KYC Documents from Customer to prepare agreement draft
- Make necessary changes in Agreement as per Corrections given by customer
- Scheduling agreement date as per Customer's preference by coordinating with respective Registration office
- Keeping customers updated on the latest products in order to increase sales
- Preparing for Builder NOC, payment Receipt, Demand Letter, and all required Document as per Customer's Financial institution for home loan
- Co-ordinating with bankers to solve the disbursement related queries to get the disbursement on time
- Resolving customer complaints quickly and efficiently
- Understanding key customer individual needs and addressing the same
- Generating reference from existing customers
- Sharing construction updates on timely basis
- Handing over the Agreement Documents
- Follow up calls to Customer/banker to clear outstanding if any
- Co-ordinating with Sales team to get the new updates
- Co-ordinating with accounts team to generate the challan and DHC of scheduled agreements
- Co-ordinating with Legal department to generate the draft of scheduled agreement
- Agreements Done till Nov-2023: - 350+
- Collection Done till Nov-2023: - 55-60Cr approximately
- Software Used: - ERP in4Suit, Sales-Force, Ms-Excel
Senior CRM Executive
Kohinoor Development Corporation
02.2022 - 09.2022
- Building and maintaining profitable relationships with key customers
- Collect KYC Documents from Customer to prepare agreement draft
- Make necessary changes in Agreement as per Corrections given by customer
- Scheduling agreement date as per Customer's preference by coordinating with respective Registration office
- Preparing for Builder NOC, payment Receipt, Demand Letter, and all required Document as per Customer's Financial institution for home loan
- Assistance to Customer/banker to clear disbursement in given time
- Resolving customer complaints quickly and efficiently
- Understanding key customer individual needs and addressing these
- Handing over the Agreement Documents
- Follow up calls to Customer/banker to clear outstanding if any
- Software Used: - ERP in4Suit, MS- Excel
Pre-sales Executive
Pharande Spaces
06.2019 - 02.2022
- Managing leads from various sources
- Calling leads on Daily Basis
- Understanding the customers requirement
- Giving product knowledge to the right client
- Identifying Sales opportunities
- Follow up with the right client for site visit
- Co-ordinating and Giving Backup to the Client for visit
- Taking feedback from customer after site visit
- Follow up with client for revisit and closure by coordinating with Sales team
- Additional Responsibilities: -
- Handling Sell.do Pre-sales Manager Access
- One Point of contact between Pre-sales team and Management
- To Maintain Calling Report on Daily basis and sharing to Sales Team and Management
- Analyzing the daily report and Setting weekly Site visit targets for pre-sales
- To Maintain an excel sheet of site visit data on daily basis
- Listing to random call recordings of team members and do quality check
- Updating target to meet market standards
- Giving site updates to team to make their hot/cold clients knowledgeable
- Daily call target is minimum 240 calls and 100 mins talk time
- Software Used: - Sell.do, MS office
- Achievements: -
- Win Amazon gift Voucher worth Rupees 5000 for Best Performance Year-2019
- Win Amazon Gift Voucher for Achieving Highest number of Site Visit and Booking for Year-2020
- Received an appreciation for achieving 82 bookings in Vaarivana as individual Pre-Sales till Sep2021
Accounts Receivable (AR-Caller)
Access Healthcare Private Ltd
01.2016 - 02.2019
- Worked for Athena Insurance in US
- Making calls to insurance companies to follow-up on pending claims
- Generate documents from Provider (Doctor) side for Claim Settlements
- Make calls to Provider side for claim settlements in case of federal Claims
- Record after-call actions and perform post call analysis for the claim follow-up
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Achievements: -
- Top Performer in Team Athena to clear 170+ claims in consecutive 3 months in Access healthcare
- Proficient in finding and resolving malfunctions, using exceptional technical and communication skills
- Ability to express technical concepts clearly to people with no technical background
- Good Team player with team handling abilities
- An effective communicator with excellent interpersonal, logical thinking & analytical abilities
- Excellent communications skills
- Positive attitude towards work
- Quick Learner
- Well versed with Microsoft office
Education
Bachelor of Arts - Political Science And Government
YCMOU
Pune03-2022
Diploma in Computer Engineering -
G.S.M.I.T
Pune12.2013
12th - Maharashtra Board
H.H.C.P High School and Junior college of Girls
Pune, Maharashtra12.2012
10th - Maharashtra Board
H.H.C.P High School and Junior college of Girls
Pune, Maharashtra12.2006
Skills
- Proficient in finding and resolving malfunctions, using exceptional technical and communication skills
- Ability to express technical concepts clearly to people with no technical background
- Good Team player with team handling abilities
- An effective communicator with excellent interpersonal, logical thinking & analytical abilities
- Excellent communications skills
- Positive attitude towards work
- Quick Learner
- Well versed with Microsoft office
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Listening Music
- Traveling
Personal Information
Date of Birth: 06/15/90
Father's Name
Ratan Kedari
Timeline
Customer Centricity Executive
Godrej Properties Private Limited
08.2024 - Current
Senior CRM Executive
VTP Realty
10.2022 - 02.2024
Senior CRM Executive
Kohinoor Development Corporation
02.2022 - 09.2022
Pre-sales Executive
Pharande Spaces
06.2019 - 02.2022
Accounts Receivable (AR-Caller)
Access Healthcare Private Ltd
01.2016 - 02.2019
Bachelor of Arts - Political Science And Government
YCMOU
Diploma in Computer Engineering -
G.S.M.I.T
12th - Maharashtra Board
H.H.C.P High School and Junior college of Girls
10th - Maharashtra Board
H.H.C.P High School and Junior college of Girls
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