Sayali Rane

· Provided SAP SD end-user and support assistance, handling day-to-day issues and resolving tickets related to order processing, billing, and delivery.

· Assisted in master data management (customer, material, pricing conditions) to ensure smooth sales processes.

· Supported the order-to-cash (OTC) cycle by coordinating with business users and resolving discrepancies in sales documents.

· Prepared documentation and user manuals for process improvements in SAP SD.

· Collaborated with the SAP technical team to escalate unresolved issues and track progress.

· Optimizing existing Knowledge Articles by studying cases and products.

· Provide a correct and clear report to the problem management function to ensure efficient root cause analysis.

· Creating/Maintaining/Reviewing Knowledge Articles.

· Reporting Knowledge Articles uses and improving content.

· Give a proper explanation or solution to the client.

· Verify and examine information and accuracy of loan application and closing documents.

· Record applications for loan and credit, loan information and disbursements of funds using computers.

· Check value of customer collateral to be held as loan security.

· Schedule and conduct closings of mortgage transactions.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.

· Check to ensure that appropriate changes were made to resolve customer’s problem.

· Determine charges for services requested , collect deposits or payments or arrange for billing.

· Refer unresolved customer grievances to designated departments for further investigation.

· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.