SAYALI RAVINDRA BRID
Kalyan (West)
Summary
Client Account Management and Client Service professional with 10+ years of experience managing strategic client portfolios, stakeholder relationships, account operations, and service delivery across insurance and reinsurance organisations. Proven expertise in account servicing, renewal management, operational reporting, process improvement, compliance coordination, and cross-functional stakeholder engagement. Skilled at supporting business growth through exceptional client experience, proactive issue resolution, performance analysis, and operational excellence. Experienced in mentoring teams, managing global stakeholders, and driving continuous improvement initiatives.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Senior Lead Specialist
Gallagher RE
Bangalore
12.2023 - Current
- Manage a portfolio of international reinsurance clients across EMEA, serving as a primary point of contact for account servicing, renewal coordination, operational support, and stakeholder communications.
- Lead end-to-end account operations including renewals, account setup, compliance reviews, invoicing, documentation governance, and issue resolution.
- Partner with brokers, clients, underwriting teams, finance, claims, compliance, and overseas stakeholders to ensure seamless service delivery and enhanced client experience.
- Drove account planning and operational tracking through management reporting, service metrics, dashboards, and portfolio reviews to ensure alignment with client needs.
- Support business continuity through proactive management of open issues, contract documentation, sanctions reviews, and renewal milestones.
- Identified opportunities to improve service delivery and eliminate process inefficiencies, enhancing overall operational performance.
- Develop and maintain operational trackers, reporting frameworks, and process documentation to improve transparency and decision-making.
- Train and mentor new team members while promoting knowledge sharing and best practices across the team.
- Contributed to SME and continuous improvement initiatives, focusing on operational excellence and ensuring high levels of client satisfaction.
Operations Analyst
Bayzat
Remote
06.2022 - 12.2023
- Maintained Salesforce dashboards, management information reports, and performance trackers to support operational reviews and enhance decision-making.
- Supported account reporting activities through data analysis, performance monitoring, and stakeholder communication.
- Contributed to process improvement projects that automated workflows and optimised operational efficiency.
- Coordinated renewals, policy issuance, endorsements, and client servicing activities, ensuring compliance with established service level agreements.
- Managed end-to-end servicing of group health insurance portfolios, acting as a liaison between clients, insurers, and internal business teams.
- Collaborated with multiple stakeholders to resolve client queries and improve overall client experience.
Senior Advisor
Willis Towers Watson
Thane
04.2016 - 06.2022
- Managed insurance account operations across new business, renewals, policy amendments, invoicing, and servicing activities.
- Managed stakeholder communications, resolving policy, account, and settlement-related queries to enhance client satisfaction.
- Prepared financial reports, exception reports, and account reviews for clients and internal stakeholders.
- Coordinated workflow planning and resource allocation to achieve productivity and quality targets in operational delivery.
- Participated in automation and transformation initiatives, driving improvements in operational performance.
- Designed reporting templates, invoice solutions, standard operating procedures, and process documentation to improve efficiency and standardisation.
- Supported preparation of client-facing documentation, renewal reports, schedules, and coverage summaries.
Dispute Analyst
FIS Global Services Ltd
Powai, Mumbai
01.2015 - 03.2016
- Oversaw end-to-end dispute resolution for AMEX cardholders in the United States, ensuring compliance and customer satisfaction.
- Delivered timely dispute resolutions in alignment with organisational procedures and compliance requirements.
- Investigated customer and merchant claims through review and analysis of supporting documentation.
- Updated stakeholders on case progress, findings, and resolutions, upholding service quality standards.
Customer Service Associate
Kidzania
Ghatkopar, Mumbai
05.2013 - 11.2014
- Ensured positive customer experience through effective communication and prompt issue resolution.
- Delivered customer support and service excellence across retail and visitor-facing operations.
- Coordinated client interactions and provided administrative support to enhance service delivery.
Education
B.Sc -
Ramniranjan Jhunjhunwala College
Ghatkopar, Mumbai05-2013
Skills
- Account Operations
- Client Account Management
- Client Service Delivery
- Pipeline & Renewal Management
- Stakeholder Engagement
- Strategic Relationship Management
- Project Coordination
- CRM & Salesforce
- Reporting & Analytics
- Performance Metrics Reporting
- Process Improvement
- Financial Reconciliation
- Compliance & Risk Management
- Cross-Functional Collaboration
- Team Mentoring & Training
- Executive Communication
LANGUAGES
English: C2 Proficient
Hindi: C2 Proficient
Marathi: C2 Proficient
AWARDS
- Star Performer Award (2025-2026)
- Certificate of Recognition for Excellence in Performance (2019)
- I-Applaud Awards, WTW (2017-2021)
Technology and Tools
- Salesforce CRM
- Microsoft Excel (Advanced)
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- SharePoint
- Outlook
- Data Analytics & Reporting
- Dashboard Management
Timeline
Senior Lead Specialist
Gallagher RE
12.2023 - Current
Operations Analyst
Bayzat
06.2022 - 12.2023
Senior Advisor
Willis Towers Watson
04.2016 - 06.2022
Dispute Analyst
FIS Global Services Ltd
01.2015 - 03.2016
Customer Service Associate
Kidzania
05.2013 - 11.2014
B.Sc -
Ramniranjan Jhunjhunwala College