SAYAN MANNA
Senior System Engineer II
Kolkata
Summary
Accomplished Senior System Engineer with a proven track record at Futuresoft Solutions Private Limited, enhancing system efficiency by over 30% through expert deployment of Windows servers and adept problem-solving. Skilled in SCCM deployment and incident management, demonstrating a strong ability to meet organizational needs with innovative solutions.
Overview
6
6
years of professional experience
Work History
Senior System Engineer
Futuresoft Solutions Private Limited
Kolkata
10.2020 - Current
- Diagnosed, troubleshot and resolved hardware and system problems.
- Configured, monitored and maintained email applications or virus protection software.
- Diagnosed technical problems related to hardware, software, networking or other components.
- Designed, configured and tested computer hardware and operating system software.
- Evaluated new technologies for potential use within the organization's IT architecture.
- Identified areas of improvement in existing systems and provided solutions to resolve issues.
- Planned, tested and supported high-availability infrastructures.
- Conducted regular maintenance activities on servers, storage systems and networks.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Maintained servers, software, and operating system equipment.
- Ensured compliance with industry standards for security best practices across the IT infrastructure.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Conducted regular patching and software updates on servers and workstations using SCCM.
- Deployed operating systems onto physical or virtual machines using automated deployment tools like Microsoft SCCM.
- Deployed software updates and patches on Windows systems using WSUS or SCCM.
- Configured and installed hardware and software solutions to meet organizational needs.
- Installed and tested operating systems, applications, updates, patches, and service packs.
L1 Desktop Support Engineer
Onward Technologies
Kolkata
01.2019 - 09.2020
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Oversaw daily performance of computer systems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Assisted in the installation of new hardware components such as desktop computers, printers and scanners.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Collaborated with developers to resolve recurrent faults.
- Monitored system performance metrics to proactively address potential issues.
- Configured and installed hardware and software solutions to meet organizational needs.
- Configured user accounts on Active Directory and maintained user profiles.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Maintained records of inventory items such as laptops, desktops, printers.
- Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs.
- Provided technical support to end users for various hardware and software related issues.
- Ensured compliance with established policies and procedures while providing technical support services.
Education
Bachelor of Science - PCM
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand07-2022
Skills
- Customer proposals
- Network server management
- Cloud services
- Virtualization technologies
- Windows system administration
- Operating system configuration
- Installation requirements
- Incident management
- Servers and storage
- Troubleshooting
- Application support
- Problem-solving
- SCCM troubleshooting
- SCCM deployment
- Intune device management
- Microsoft intune
- Microsoft intune implementation
- MS office
- Microsoft office
- Windows server deployment
- Windows server management
- Windows server
- Microsoft windows server
- Windows server configuration
- Active Directory knowledge
- Active directory
- DNS and DHCP administration
- DNS and DHCP configuration
- DNS and DHCP management
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior System Engineer
Futuresoft Solutions Private Limited
10.2020 - Current
L1 Desktop Support Engineer
Onward Technologies
01.2019 - 09.2020
Bachelor of Science - PCM
Maharaja Agrasen Himalayan Garhwal University
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