SAYAN ROY

Overview:As a Mechanical Engineer at [Name of EPC Company], I am responsible for overseeing the design, procurement, and implementation phases of water treatment projects, including Effluent Treatment Plants (ETPs) and Sewage Treatment Plants (STPs). My role involves meticulously reviewing proposals, analyzing Process and Instrumentation Diagrams (P&IDs), preparing Requests for Quotation (RFQs) for equipment procurement, and ensuring adherence to project specifications and industry standards

Key Responsibilities:

• Proposal Evaluation: Evaluate project proposals to determine feasibility, technical requirements, and potential challenges. Collaborate with cross-functional teams to develop cost-effective solutions that align with client objectives and project goals.
• P&ID Review: Conduct thorough reviews of Process and Instrumentation Diagrams (P&IDs) to ensure accuracy, efficiency, and compliance with regulatory standards. Identify and resolve discrepancies, and provide recommendations for optimization.
• RFQ Preparation: Develop comprehensive Requests for Quotation (RFQs) for equipment procurement, specifying technical specifications, quantities, quality standards, and delivery timelines. Liaise with vendors and suppliers to obtain competitive bids and negotiate favorable terms and pricing.
• Bill of Quantities (BOQ) Generation: Prepare detailed Bills of Quantities (BOQs) based on project requirements, equipment specifications, and construction plans. Collaborate with project managers and procurement teams to ensure alignment with budgetary constraints and project timelines.
• Design Corrections: Identify and address design flaws, inefficiencies, and safety concerns through thorough analysis and corrective measures. Collaborate with design engineers and drafters to implement necessary revisions and enhancements to improve overall project performance and reliability.
• Quality Assurance: Implement rigorous quality assurance protocols to ensure compliance with industry standards, regulatory requirements, and client specifications. Conduct regular inspections, audits, and testing procedures to validate the integrity and functionality of mechanical systems and components.
• Documentation and Reporting: Maintain accurate project documentation, including technical drawings, specifications, correspondence, and procurement records. Generate detailed progress reports, status updates, and variance analyses to track project milestones, expenditures, and performance metrics.

Key Achievements:

• Successfully streamlined the RFQ process, resulting in a 15% reduction in procurement lead times.
• Implemented design enhancements that improved system efficiency , leading to increased operational reliability and client satisfaction.
• Played a pivotal role in securing new project contracts by providing technical expertise, cost estimates, and value-added solutions during the proposal stage.

Skills and Qualifications:

• Proficiency in AutoCAD, SolidWorks, or similar CAD software.
• Strong knowledge of water treatment processes, equipment, and systems.
• Familiarity with industry standards and regulations (e.g., ASME, ASTM, ANSI).
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal abilities, with the capacity to collaborate across multidisciplinary teams.
• Detail-oriented approach with a focus on quality and accuracy.
• Project management skills, including the ability to prioritize tasks, manage deadlines, and adapt to changing requirements.

Overview: As a VCS (Virtual Customer Service) Associate at Amazon India Pvt. Ltd., I played a pivotal role in delivering exceptional customer support for Amazon Pay and Amazon Logistics services. With a focus on handling inbound calls and emails, I provided timely assistance and resolution to customers' inquiries, concerns, and requests related to payment transactions, order tracking, delivery status, and logistical issues. My dedication to delivering superior service and ensuring customer satisfaction contributed to enhancing the overall customer experience and driving business growth.

Key Responsibilities:

• Customer Assistance: Responded to inbound calls and emails from customers, addressing inquiries and resolving issues related to Amazon Pay transactions, refunds, disputes, and account management. Provided courteous and efficient assistance to ensure a positive customer experience.
• Logistics Support: Assisted customers with tracking their orders, investigating delivery delays, initiating requests for package rerouting or rescheduling, and addressing any logistical challenges they encountered during the shipping process.
• Technical Troubleshooting: Troubleshot technical issues related to payment processing, account authentication, website navigation, and app functionality. Provided step-by-step guidance and solutions to customers to resolve their technical concerns promptly.
• Quality Assurance: Maintained high standards of service quality by adhering to Amazon's customer service policies and procedures. Conducted thorough research, followed established protocols, and documented customer interactions accurately to ensure compliance and consistency.
• Cross-Functional Collaboration: Collaborated with internal teams, including payment operations, logistics support, and technical support, to escalate complex issues, facilitate resolutions, and provide feedback for process improvements.

Key Achievements:

• Consistently achieved high customer satisfaction ratings, exceeding performance targets by 96%.
• Recognized for exceptional problem-solving skills and ability to resolve escalated customer issues efficiently.
• Contributed to reducing customer wait times and improving response rates through effective time management and multitasking abilities.

Skills:

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a passion for helping others and resolving customer concerns.
• Ability to navigate multiple software applications simultaneously and quickly learn new tools and systems.