SAYAN SEN
Teliamura
Summary
An accomplished professional with 5 Years and above of rich experience in Sales and marketing, Client Servicing, Team Management with organisations of repute.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work History
Deputy Branch Manager
ICICI Bank Pvt Ltd
Teliamura
04.2023 - Current
- Responsible for managing daily branch operations, ensure regulatory compliance/audits, and boost customer service while also driving targets for account acquisition, loans, and cross selling banking products.
- Also responsible for Liability Business (CASA) lead generation through CRM, Retail Asset & Lending Business Leads.
Senior Customer Relationship Officer
IIFL Gold Loan
Teliamura
09.2021 - 03.2023
- Managed customer inquiries regarding gold loan products and services.
- Processed loan applications and verified customer documentation efficiently.
- Assisted in conducting market research for gold loan trends and competitive analysis.
- Coordinated with internal teams to resolve customer issues promptly.
- Supported marketing initiatives to promote gold loan offerings and services effectively.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Enforced compliance with regulatory standards and company policies.
- Analyzed market trends to inform business decisions and strategies.
Senior Customer Relation Officer
Annapurna Finance Pvt Ltd.(MSME DIVISION)
Agartala
01.2021 - 07.2021
- Facilitated loan processing for small businesses in the MSME sector.
- Managed documentation and compliance for financial transactions and agreements.
- Analyzed market trends to inform product offerings and customer outreach strategies.
Business Development Executive
North East Finance
Dharmanagar
12.2020 - 01.2021
- Conducted market research to identify new business opportunities and trends.
- Managed client accounts, ensuring satisfaction and retention through effective communication.
- Facilitated client meetings to understand needs and present tailored financial solutions.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Education
Bachelor of Arts -
Passed Bachelor of Arts
Teliamura 03.2014 - 03.2017
Higher Secondary
TELIAMURAPassed Madhyamik
Teliamura 01.2001 - 03.2011
Skills
- General Administration
- Primary Underwriting
- Client Servicing
- Statutory Compliance
- Quality Assurance
- Complaint Redresses
- Customer Retention
- Facilities Management
- Documentation
- Communication
- Negotiation
- Excellence in Analysis and Problem Solving
- Sound Judgement and Decision Making Skills
- Strong Influencing Skills
- Achievement oriented
- Team Builder
Summary Of Skills - Areas Of Expertise
General Administration, Primary Underwriting, Client Servicing, Statutory Compliance, Quality Assurance, Complaint Redresses, Customer Retention, Facilities Management, Documentation, Communication, Negotiation, Excellence in Analysis and Problem Solving, Sound Judgement and Decision Making Skills, Strong Influencing Skills, Achievement oriented Team Builder
Professional Profile - Experience Profile
5+, An accomplished professional with rich experience in Sales and marketing, Client Servicing, Team Management with organisations of repute., Abilities in harmoniously managing day to day tasks with a talent for Sales and marketing, Sales, Customer Servicing in line with Industry Best Practices., Holds the distinction of managing multiple tasks., Significant experience of developing and working with core management group geared towards optimising sales., Adapt in creating & implementing innovative systems to increase client retention and customer satisfaction levels., Excellent relationship management skills & abilities in liaising with intra department & Regulatory Authorities., Sound knowledge of various Statutory Acts as well as interfacing with Regulatory Authorities., Persuasive Communicator
Languages
- Hindi
- English
- Bengali
- Hindi
- English
Personal Information
- Date of Birth: 04/08/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Roles And Responsibilities
- Responsible for managing daily branch operations, ensuring regulatory compliance/audits, and boosting customer service while also driving targets for account acquisition, loans, and cross-selling banking products.
- Responsible for Liability Business (CASA) lead generation through CRM, Retail Asset & Lending Business Leads.
Professional Highlights
- North East Finance Bank, Dharamanagar Branch, Business Development Executive, 01/01/20, 01/01/21
- IIFL Gold Loan, Teliamura Branch, Senior Customer Relationship Officer, 09/27/21, 04/10/23
- ICICI Bank Pvt Ltd, Teliamura Branch, Deputy Branch Manager, 04/11/23, Present
Languages
English
Beginner
A1
Bengali
Beginner
A1
Hindi
Beginner
A1
Timeline
Deputy Branch Manager
ICICI Bank Pvt Ltd
04.2023 - Current
Senior Customer Relationship Officer
IIFL Gold Loan
09.2021 - 03.2023
Senior Customer Relation Officer
Annapurna Finance Pvt Ltd.(MSME DIVISION)
01.2021 - 07.2021
Business Development Executive
North East Finance
12.2020 - 01.2021
Bachelor of Arts -
Passed Bachelor of Arts
03.2014 - 03.2017
Passed Madhyamik
01.2001 - 03.2011
Higher Secondary