Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sayana S

Sayana S

Chennai

Summary

Proven leader in customer service, with accolades from Lycamobile UK for top-notch quality and performance. Excelled in conflict resolution and team leadership, significantly enhancing customer satisfaction. Skilled in call control and problem-solving, adept at driving strategic referrals and improving operational efficiencies. Demonstrates strong communication and attention to detail, ensuring high standards of service delivery.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

Lycamobile UK
11.2022 - 09.2024
  • Awarded as best employee and quality topper overall.
  • Supported emails, chats and voice for multiple countries.
  • Complaints handler.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Customer Relationship Officer

Bankbazaar.com
02.2022 - 10.2022
  • Awarded as best employee overall.
  • Supported VKYC for bank card approval.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Created training guides and in-person and online training courses to improve customer user experience inSoftware environment.
  • Completed opening and closing functions to meet operational needs.

Education

B.Com Computer Application - Commerce And Computer Science

Madras University
Chennai
04.2014

High School Diploma - Commerce And Computer Science

Kerala Vidyalayam Hr. Sec School
Chennai
03.2012

Skills

  • Hardworking
  • Strong communication skill
  • Accuracy and attention to details
  • Organisation and prioritisation
  • Team Leadership
  • Problem Solving
  • Call Control
  • Documentation Review
  • Escalation and Complaints management

Languages

English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Intermediate (B1)

Timeline

Senior Customer Service Representative

Lycamobile UK
11.2022 - 09.2024

Customer Relationship Officer

Bankbazaar.com
02.2022 - 10.2022

B.Com Computer Application - Commerce And Computer Science

Madras University

High School Diploma - Commerce And Computer Science

Kerala Vidyalayam Hr. Sec School

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Sayana S