Sayan Chatterjee
Summary
Dynamic Technical Support Engineer with a proven track record at Netradyne, excelling in systematic issue resolution and crisis handling. Enhanced cross-team collaboration through a proactive bug tracking system, achieving over 98% SLA compliance. Skilled in leveraging cloud platforms to optimize data retrieval, driving significant improvements in customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer (Cloud)
Netradyne
02.2022 - Current
- Handled Salesforce cases related to portal and IoT devices, achieving above 98% SLA compliance.
- Implemented structured database query protocol to enhance cross-team collaboration and expedite issue resolution.
- Developed proactive bug tracking system using Jira, increasing visibility and accountability across teams.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Leveraged cloud platforms (AWS, Azure) to optimize data retrieval from S3 buckets and Azure Storage Accounts by 25%.
- Resolved complex technical issues promptly, significantly enhancing customer satisfaction levels.
- Applied knowledge of Single Sign-On (SSO) standards, including SAML and OAuth, to ensure secure authentication across applications.
Business Development Executive
Axis Bank
08.2019 - 08.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
Education
B.Tech - Electrical Engineering
MAKAUT
Kolkata, West Bengal01.2018
Skills
IT support services
Systematic issue resolution
Problem-solving analysis
Error management techniques
Project coordination abilities
Crisis handling
Personal Information
Additional Information
The Durgapur Projects Limited (Govt of West Bengal) – Durgapur
October 2014 – November 2014
- Gained practical understanding of power generation, transmission, and distribution systems within a thermal power plant environment.
- Observed the functioning of key power plant components including generators, transformers, switchgear, and control systems.
- Learned the fundamentals of load flow analysis, and protection mechanisms in high-voltage transmission systems.
- Understood the role of power system stability, grid synchronization, and frequency regulation in continuous electricity supply.
- Gained exposure to relay coordination, circuit breakers, and transformer operations in substation control rooms.
International Institute for Advanced Training on Energy & Automation – Kolkata
July 2017
- Gained hands-on knowledge of industrial wiring systems, circuit breakers, switchgear, and distribution panels.
- Learned the basics of single-phase and three-phase power systems used in industrial applications.
- Understood safety protocols, and standards like IEC and IS codes.
- Exposure to transformers, motors, relays, and industrial lighting systems.
- Basic troubleshooting and maintenance techniques for electrical faults in industrial equipment.
- Familiar with usage of tools such as multimeters, meggers, and clamp meters.
Timeline
Technical Support Engineer (Cloud)
Netradyne
02.2022 - Current
Business Development Executive
Axis Bank
08.2019 - 08.2020
B.Tech - Electrical Engineering
MAKAUT