Sayan Das
Kolkata
Summary
Dynamic Business Analysis Module Lead at Telus Digital with expertise in technical solution design and stakeholder management. Proven track record in migrating complex product catalogs to cloud microservices, enhancing user satisfaction through effective problem-solving and communication. Adept at delivering end-to-end solutions in fast-paced environments, driving impactful results in telecom product lines. SAFe certified AI-Empowered SAFe 6 Product Owner/Product Manager.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Business Analysis Module Lead
Telus Digital
Noida
02.2025 - Current
- Netcracker FIFA/TOMS Product catalog configuration
- Netcracker Cloud Product catalog configuration.
- Basic Sanity testing of the configuration.
- Using Github Repositories to commit changes onto Release Branches and triggering and delivering build for deployment to staging and production servers, respectively.
- Supporting QA teams and triaging issues.
System Analyst
Netcracker Technology
Gurgaon
03.2021 - 02.2025
- Responsible for moving from monolithic architecture to Cloud Microservice
- Interact with Clients and Solution Architect and provide Solutions.
- Create User stories and have them reviewed and take Client signoff.
- Create Data Models and Architectural overviews of offers.
- Strong understanding of Product Catalog.
- Create Technical Solution Design
- Involved in interactions with Stakeholders of Third Party Applications to come up with End to End Solutions.
- Support Dev Teams and Test Teams till the end of the journey.
- Complete understanding of the product.
- E2E delivery of catalog migration from grooming, configuration, and testing.
- Writing Business Rules according to solution requirements.
- Creating and implementing Change request design
- Worked on multiple Telecom product lines (ex; Mobile Internet, Fixed Line Internet, TV, VOIP, Home Security, Personal Security etc.)
- Researched, analyzed and documented business requirements to ensure accuracy and completeness of system design
- Conducted thorough system analysis to identify and resolve system issues, resulting in improved user satisfaction
Senior Programmer
National Highways & Infrastructure Development Corporation Limited
New Delhi
05.2017 - 06.2018
- Conceptualized & administered IMAM-Pro: Web Portal by the Ministry of Road Transport and Highways (MoRT&H), having a-z of materials related to the construction industry.
- Maintained program websites, resulting in improved visibility and engagement
- Handling day-to-day operations & modifications on the back-end to enhance the User Interface.
- Performance monitoring
- Publicizing, Branding & Marketing enhancement of the portal.
- Support services, process development, and project management.
Management Trainee
Vodafone Idea
Mumbai
05.2020 - 06.2025
- Understanding of Vodafone Idea product line.
- Understanding trends in the Enterprise Telecom market (Domestic & Global)
- Detailed study of Vodafone SD-WAN, Vodafone MPLS/VPN Services.
- Prospects, threats, and opportunities in the Enterprise Telecom market.
- Competitor Analysis
- Vodafone Idea Business Services (Enterprise Domain)
Education
Master of Business Administration (MBA) - Marketing and Finance
Symbiosis Institute of Digital & Telecom Management
Pune04.2021
Bachelor of Technology (B.Tech) - Computer Science & Engineering
National Institute of Technology
Agartala05.2015
AISSCE -
Don Bosco School
Agartala01.2011
AISSE -
Ramakrishna Mission Vidyalaya
Agartala01.2009
Skills
- Communication
- Leadership
- Problem Solving
- Decision Making
- Technical Solution Design
- Customer Relationship Management (CRM)
- Product Catalog
- Stakeholder Management
- Requirement Analysis
- Business Analysis
- Ajile Project Management
- Product Development
- Business Support System (BSS)
- Solution Architecture
- SAFe Product Owner/Product Manager
Certification
AI-Empowered SAFe 6 Product Owner/Product Manager, Issued by Scaled Agile Framework (SAFe)
Hobbies and Interests
- Singing
- Listening to Music
- Playing & watching Football
- Cooking
Extracurricular Activities
Visharad in classical music (Vocals), Bhatkhande Sangeet Vidyapith, Lucknow, Uttar Pradesh, 2006
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Timeline
Business Analysis Module Lead
Telus Digital
02.2025 - Current
System Analyst
Netcracker Technology
03.2021 - 02.2025
Management Trainee
Vodafone Idea
05.2020 - 06.2025
Senior Programmer
National Highways & Infrastructure Development Corporation Limited
05.2017 - 06.2018
Master of Business Administration (MBA) - Marketing and Finance
Symbiosis Institute of Digital & Telecom Management
Bachelor of Technology (B.Tech) - Computer Science & Engineering
National Institute of Technology
AISSCE -
Don Bosco School
AISSE -
Ramakrishna Mission Vidyalaya