Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
SAYANDEEP MANNA
VILL DIGHASIPUR PO CHAKDWIPA PS BHAWANIPUR DIST PURBA MEDINIPUR
Summary
Overview
12
years of professional experience
1
Certification
Work History
ICARE INSTITUTE OF MEDICAL SCIENCES, DR BIDHAN CHANDRA ROY HOSPITAL, Haldia
ADMINISTRATIVE OFFICER
2015.01 - Current (9 years & 8 months)
Job overview
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Leveraged data, implemented new technology and revised procedures to support change.
- Created, prepared and delivered reports to various departments
WOODLANDS MULTISPECIALITY HOSPITAL LIMITED, KOLKATA
DEPUTY MANAGER, BUSINESS DEVELOPMENT
2013.03 - 2014.11 (1 year & 8 months)
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Increased sales by 10%.
DR. MOHAN’S DIABETES SPECIALITY CENTRE, CHENNAI
PUBLIC RELATION OFFICER
2011.03 - 2012.06 (1 year & 3 months)
Job overview
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed campaigns to increase public awareness of company and engage customers.
- Forged strong media relationships to further public relations goals.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends
APOLLO HOSPITALS, CHENNAI
TRANSLATOR/OP SERVICES SECRETARY
2010.08 - 2011.11 (1 year & 3 months)
Job overview
- Translated documents in English ,Tamil and Bengali.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Replicated flow, style and overall meaning of original texts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and hospital information.
- Provided primary customer support to internal and external customers.
- Recommended services to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available services, current prices and upcoming changes of services.
- Liaised with customers, management and marketing team to better understand customer needs and recommend appropriate solutions.
- Implement patient service.
Education
NARSEE MONJEE UNIVERSITY Mumbai
MBA from Operations Management
2009
University Overview
WEST BENGAL UNIVERSITY oF TECHNOLOGY KOLKATA
BACHELOR from HOSPITAL MANAGEMENT
2006
University Overview
Skills
- Maintenance Organization and Development
- Business Development and Planning
- HR, Customer Satisfaction
- ERP Systems
- Quality Assurance
Accomplishments
Accomplishments
- HOSPITAL VISIT:
- AMRI, Kolkata
- Project on “BIO-CHEMISTRY LABORATORY”, (12 days) from CALCUTTA NATIONAL MEDICAL COLLEGE & HOSPITAL (Govt. of W.B.), Kolkata- 14
- Project on “OPD, EMARGENCY”, (29 days) from CALCUTTA NATIONAL MEDICAL COLLEGE & HOSPITAL(Govt .of W.B.), Kolkata- 14
- Project on “WARD MANAGEMENT, STORE MANAGEMENT & MEDICAL RECORD DEPARTMENT”, (30 days) from SAMBHU NATH PANDIT HOSPITAL(Govt. of W.B.), Kolkata- 20
- Training on “LABORATORY, PHARMACY, OVERVIEW OF THE HOSPITAL & PREPARED LABORATORY SAFETY POLICY” (60 days) from HCG MEDI-SURGE HOSPITALS, Ahmadabad- 3800 007
- Major Project & Training on “PREPARING TO IDENTIFY KEY INDICATORS FOR MONITOR THE CLINICAL & MANAGERIAL STRUCTURE, PROCESS, AND OUTCOME FROM BHAVSINGHJI & MAHARANI RUPALIBA HOSPITAL, PORBANDAR UNDER NABH [NATIONAL ACCREDITATION BOARD FOR HOSPITALS & HEALTH CARE PROVIDERS].
Certification
- [Project Management], [Google.com] - [Pursuing]
Languages
Bengali
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Timeline
ADMINISTRATIVE OFFICER
ICARE INSTITUTE OF MEDICAL SCIENCES, DR BIDHAN CHANDRA ROY HOSPITAL
2015.01 - Current (9 years & 8 months)
DEPUTY MANAGER, BUSINESS DEVELOPMENT
WOODLANDS MULTISPECIALITY HOSPITAL LIMITED
2013.03 - 2014.11 (1 year & 8 months)
PUBLIC RELATION OFFICER
DR. MOHAN’S DIABETES SPECIALITY CENTRE
2011.03 - 2012.06 (1 year & 3 months)
TRANSLATOR/OP SERVICES SECRETARY
APOLLO HOSPITALS
2010.08 - 2011.11 (1 year & 3 months)
NARSEE MONJEE UNIVERSITY
MBA from Operations Management
WEST BENGAL UNIVERSITY oF TECHNOLOGY
BACHELOR from HOSPITAL MANAGEMENT
- [Project Management], [Google.com] - [Pursuing]
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