Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SAYANDIP SAHA

Kolkata

Summary

Banking professional with 7+yrs of experience in account reconciliation, transaction monitoring and payment processing. Skilled in identifying discrepancies, ensuring accurate reporting and compliance. Detail oriented with strong analytical abilities driving efficiency and reliability in banking operations.

Overview

5
5
years of post-secondary education
9
9
years of professional experience

Work History

Bank Reconciliation Specialist

Tata Consultancy Services
Kolkata
05.2019 - Current
  • Reconciled internal suspense accounts, monitored transactions, and processed transactions to ensure accuracy and compliance.
  • Reviewing, identifying and resolving discrepancies by performing root cause analysis to reduce operational risks and enhance workflow.
  • Managed project timelines reducing delivery time by 25%.
  • Coordinated with stakeholders and collaborated with cross-functional teams to streamline operations and enhance customer experience.
  • Facilitated knowledge transfer and coached new team members by providing continuous assistance in day-to-day deliverables.

Client Success Specialist

Wipro
Kolkata
08.2017 - 05.2019
  • Handled client complaints and escalations professionally, provided timely resolutions while maintaining high customer satisfaction.
  • Resolved client complaints and escalations promptly, ensuring high customer satisfaction through effective solutions.
  • Documented client interactions accurately to enhance follow-ups, support service quality, and improve operational efficiency.
  • Utilized product knowledge and problem-solving skills to provide tailored resolutions, fostering customer loyalty.

Education

M. Com -

University of Calcutta
Kolkata
04.2015 - 03.2017

B. Com -

University of Calcutta
Kolkata
04.2012 - 03.2015

Vivekananda Mission School
Kolkata

Skills

  • Account Reconciliation
  • Transaction Oversight
  • Payment Processing
  • Root Cause Analysis
  • Critical Thinking
  • Problem Solving
  • Stakeholder Engagement
  • Team Training

Accomplishments

  • Star of the Month
  • On The Spot Award
  • Special Achievement Award
  • Services and Commitment Award

Timeline

Bank Reconciliation Specialist

Tata Consultancy Services
05.2019 - Current

Client Success Specialist

Wipro
08.2017 - 05.2019

M. Com -

University of Calcutta
04.2015 - 03.2017

B. Com -

University of Calcutta
04.2012 - 03.2015

Vivekananda Mission School
SAYANDIP SAHA