Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Sayani Das

Sayani Das

Kolkata

Summary

Highly skilled and dedicated Customer Service Professional with extensive experience in the Medical Billing Domain. I worked as an Enrollment Analyst on a project called Change HealthCare. Proven ability to deliver exceptional service, resolve customer concerns efficiently, and enhance overall satisfaction. Skilled in using communication and problem-solving abilities to create great customer experiences while following company values.

Specialized in quality, speed, and process optimization, consistently contributing to operational efficiency and business success. Results-oriented and energetic, with a passion for building strong relationships, cultivating partnerships, and expanding expertise in customer service functions.

Experienced in training and mentoring newcomers, providing guidance during the On-the-Job Training (OJT) period to ensure a seamless transition and effective onboarding. Proficient in MS Excel, responsible for generating key reports such as Team Daily Productivity, Team SLA, and Team Quality, supporting data-driven decision-making.

Overview

2
2
years of professional experience

Work History

Senior Associate

Wipro
12.2022 - 03.2025
  • Senior Process Associate with extensive experience in Customer Support operations, ensuring seamless customer interactions and problem resolution.
  • Adept at managing customer interactions, utilizing strong communication and problem-solving skills to enhance customer satisfaction.
  • Established and maintained positive relationships with stakeholders, fostering effective communication and collaboration.
  • Skilled in creating and analyzing various reports in Excel, including Production Reports, Ticket Creation in Sales Force, and Quality Data to drive operational efficiency.
  • Provided comprehensive support to new team members during their on-the-job training (OJT) period, ensuring a smooth transition and effective onboarding.

Education

B.A - English

Netaji Subhash Open University
Kolkata
01.2022

Skills

  • Communication Skills
  • Customer Service
  • Team Collaboration
  • Active Listening
  • Relationship Building
  • Technical Skill :
  • CRM Tools: Experience using Salesforce for customer interactions and data management
  • Microsoft Excel
  • Microsoft Office : Skilled in Office 365, Word, PowerPoint, with expertise in creating reports, presentations, and documentation

Languages

  • English
  • Bengali
  • Hindi

Personal Information

  • Date of Birth: 07/01/98
  • Gender: Female
  • Marital Status: Married

Timeline

Senior Associate

Wipro
12.2022 - 03.2025

B.A - English

Netaji Subhash Open University

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Sayani Das