Dwaipayan Guha

• Drive commercial Non-Aero revenue growth
• Identify, explore and strategize new business opportunities and devise a road map for introduction of new brands and concepts
• Lead negotiations and prepare commercial offers
• Make every Lounge experience memorable.
• Building alliances with potential brands and start-ups to develop concepts within the 080 plethora that will enhance customer experience and drive incremental revenues
• Conducting Tender Process, Commercial negotiations, Evaluating and Facilitating the on boarding process
• Have been instrumental in execution of the 080 Lounges in Terminal 2 from renders to reality.
• Took lead in creating a sister concern of BIAL known as Bangalore Airport Services Limited and driving it to operate the Lounges in Terminal 2 and driving it to a successful startup with remarkable revenues.

Supervise and enhance everyday performance of 20 F&B concepts, 10 QSR and 10 Pop up outlets(at THE QUAD by BLR) whilst

handling 300+ employees in multiple teams across aspects of customer experience, brand

management, (digital) marketing, target sales, merchandising, inventory management and logistics.

• Auditing all F&B outlets and Basement supply services on a daily basis as per the defined schedule, using the agreed upon Checklists, to ensure adherence to agreed levels of cleanliness, housekeeping, staff grooming, product display, inventory level, customer service etc.
• Ensuring each point of sale is maintained as point of excellence.
• To ensure increased operating efficiency through stock, staff, sales, service and stores.
• To ensure customer navigation through product story telling.
• Highlighting non-compliances and getting them addressed/resolved within a specific time period.
• Preparing a periodic Checklist Report and sharing with the Management
• To co-ordinate with concessionaires, Marketing department and other stake holders during marketing activities, events and retail promotions etc. to ensure effective and efficient execution.
• To ensure all necessary marketing materials and relevant inventory for the promotion are available in the store.
• Strategizing and driving revenue growth by implementing initiatives in the F&B domain
• Account governance and stakeholder relations
• Operational analysis and research

As a Food & Beverage Executive Butlers my key leads were personalized luxury services, managing guest relations, team leadership, service coordination, property upkeep, protocol, problem-solving, and budgeting

As a Food and Beverage Team Leader, self was responsible for overseeing daily F&B operations, managing staff, ensuring service excellence, monitoring inventory, scheduling, training, and maintaining compliance with regulations and company policies.

As a Food and Beverage Associate, my main role was to provide excellent customer service by taking orders, serving food and drinks, maintaining a clean dining area, processing payments, and ensuring guest satisfaction.