Sayani Dey
Network Project Manager
Hyderabad,TS
Summary
Dedicated Network Project Manager with 13 years of extensive experience at Wipro, progressing from technical engineering to high-level project leadership. Proven track record in orchestrating full-lifecycle network transformations, including Data Centre migrations, SD-WAN deployments, and global site builds. Expert in bridging the gap between technical teams and stakeholders to deliver complex LAN/WAN/Wireless infrastructure projects on time and within budget. A strategic leader skilled in escalation management, resource allocation, and ITSM processes, committed to maintaining operational excellence and driving business growth through robust network solutions.
Skilled in team collaboration, problem-solving, and adapting to changing project requirements. Known for delivering results through strategic planning, effective communication, and technical expertise in network design, implementation, and troubleshooting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Project Manager
Wipro Ltd.
Hyderabad, India
12.2021 - Current
- Managed end-to-end network infrastructure projects, including data center migrations, new site builds, expansions, and decommissioning, ensuring seamless business operations.
- Led complex network upgrades and migrations, encompassing ISO upgrades, end-of-life equipment replacements, and wireless migrations across multiple sites.
- Executed critical network testing and maintenance activities, such as switch failover testing and site movements, while adhering to project timelines and minimizing downtime.
- Drove full project life cycle management, including preparing project plans, scheduling client calls, managing escalations, and delegating tasks to engineering teams to consistently achieve project deadlines.
- Provided key stakeholder and client communications, delivered monthly progress reports, addressed challenges, and managed direct reports through daily stand-ups and technical follow-ups to ensure alignment and project success.
- Established clear lines of accountability among team members by clearly defining roles and responsibilities throughout the duration of each network project''s lifecycle.
- Coordinated with stakeholders across various departments to gather requirements for network improvement initiatives, ensuring alignment with business needs.
- Championed team growth and talent acquisition by conducting technical interviews and assessments to recruit and onboard top-tier engineers, ensuring the team was scaled to meet evolving project demands.
- Managed vendor relationships, ensuring timely delivery of required equipment and services for successful project execution.
- Drove process improvements by identifying inefficiencies within existing project management workflows, and implementing targeted solutions.
- Facilitated training sessions for team members on new technologies, contributing to their professional development and increasing overall team expertise.
- Streamlined communication channels between technical teams and non-technical stakeholders, enhancing collaboration efforts during critical phases of the project plan.
- Mitigated potential risks by conducting thorough risk assessments at each stage of the project lifecycle, minimizing impact on overall timeline and budget.
- Implemented standardized documentation processes to increase consistency and reduce errors during network installations.
- Enhanced communication between cross-functional teams, leading to a more streamlined project completion process.
- Conducted regular progress reviews, adjusting timelines as necessary to ensure on-time project completion.
- Improved network efficiency by implementing strategic project management techniques and best practices.
- Collaborated with security experts to ensure adherence to industry-standard compliance regulations during all stages of a given networking initiative''s deployment cycle from inception through final decommissioning procedures when applicable.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote, updated and maintained project documentation.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Managed various IT projects to meet deadlines and customer requirements.
- Established and enforced project timelines and deadlines.
- Generated reports for IT project progress and performance.
- Resolved staff conflicts and identified potential areas of improvement.
L3 Network Engineer
Wipro Ltd
Hyderabad, India
10.2018 - 12.2021
- Designed and deployed SD-WAN solutions (Cisco) to optimize branch connectivity, improve application performance, and reduce MPLS costs.
- Architected and managed enterprise LAN environments, utilizing Cisco Catalyst and Nexus switches, with a focus on VLAN, STP, VTP, and high-availability protocols (HSRP/VRRP).
- Engineered large-scale wireless LAN (WLAN) infrastructures, managing Cisco Wireless LAN Controllers, and access points for seamless roaming and security.
- Led Tier-3 troubleshooting for complex routing and switching issues, resolving deep-tier faults in OSPF, BGP, and EIGRP across global corporate networks.
- Implemented network segmentation and security through Cisco ISE and TrustSec to enforce policy-based access control across wired and wireless endpoints.
- Optimized SD-WAN traffic steering policies, configuring application-aware routing to prioritize business-critical traffic, like VoIP and video, over internet circuits.
- Conducted wireless site surveys and heat-map analysis using tools like Ekahau to optimize AP placement and mitigate RF interference.
- Managed data center switching fabrics, including Virtual Port Channels (vPC) and FabricPath, to ensure non-blocking, high-performance network throughput.
- Automated routine network configurations using Python or Ansible to reduce manual errors and accelerate deployment timelines for new LAN/WAN hardware.
- Standardized firmware management, overseeing ISO upgrades, and security patching for all L3 switches and wireless controllers to mitigate vulnerabilities.
- Performed deep packet analysis using Wireshark to diagnose intermittent connectivity issues between SD-WAN branches and central data centers.
- Collaborated on network capacity planning, analyzing bandwidth trends to recommend hardware refreshes or circuit upgrades before performance bottlenecks occurred.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
Network & Security Engineer L2
Wipro Ltd.
Mysore, India
09.2016 - 10.2018
- Managed and maintained core network infrastructure, including Data Center, LAN/WAN, and Cisco Nexus switching across multi-vendor, and multi-operator environments.
- Configured and optimized routing and security protocols, specializing in OSPF, BGP, MPLS, and Fortigate Firewall policy management, with Site-to-Site IPsec VPNs.
- Administered high-availability services using F5 LTM BIG-IP load balancing, cloud networking, and SDN technologies to ensure 24/7 uptime.
- Resolved complex technical issues through advanced CLI troubleshooting, TCPdump analysis, and proactive monitoring to meet strict SLAs.
- Executed operational workflows in ServiceNow, managing Change Requests , incidents, and daily TAC updates, with detailed shift handover reporting.
- Developed and maintained technical documentation, creating SOPs and knowledge repositories to bridge training gaps, and standardize security device configurations.
- Automated routine tasks using Python, and conducted regular backup and failover testing to harden security appliance resilience.
L1 Network Engineer
Wipro Ltd.
Mysore, India
05.2014 - 09.2016
- Compiled and published daily, weekly, and monthly reports to keep clients informed on project and network status.
- Took full ownership of all critical issues during shifts, ensuring immediate attention, and rapid resolution.
- Provided L1 technical support to internal and external stakeholders, with regular, transparent status updates.
- Supervised monitoring alerts and NOC actions, overseeing ticket progression across all in-house monitoring tools.
- Formulated and implemented O&M solutions to improve long-term operation and maintenance efficiency.
- Resolved complex customer issues to maintain high satisfaction levels, and protect the company’s professional image.
- Logged all support tickets with high accuracy, ensuring data completeness for tracking and audit purposes.
- Troubleshot and resolved product issues, collaborating with specialized support groups and technical resources.
- Managed incident escalations, identifying high-priority cases, and handing them off efficiently to Level 2 and Level 3 teams.
- Contributed to the Knowledge System database, documenting new fixes and technical processes for the team.
- Shared technical knowledge across the team to improve collective troubleshooting capabilities and speed.
- Maintained proactive communication between stakeholders and technical teams to ensure alignment on all active tickets.
Technical Service Desk Engineer
Wipro Ltd.
New Delhi, India
03.2013 - 05.2014
- Served as the primary point of contact for all Helpdesk requests received via phone, email, walk-ins, and voicemail.
- Ensured all support requests were addressed within specified service delivery levels (SLAs).
- Monitored corporate system and application availability, assessed initial problem impact, and coordinated with appropriate support teams.
- Performed thorough problem recognition, research, and isolation, guiding end users through diagnostic procedures to pinpoint error sources.
- Acted as the central point for incident tracking, capturing all ticket information to support problem management analysis, and reporting efforts.
- Monitored and reported on all support activities weekly to management and team leads.
- Prepared and maintained up-to-date Helpdesk procedural documentation, ensuring that accurate knowledge transfer and training materials were available.
Education
M.S in IT - Information Technology
Vellore Institue of Technology
04.2001 -
Bachelor of Computer Applications - Computer Science
Meghnad Shah Institute of Technology
Kolkata, India 04.2001 -
Skills
Project scheduling
Requirements analysis
ITIL framework
Network infrastructure
Technical troubleshooting
Team collaboration
Documentation and reporting
Team development
Network administration
Cisco Prime, NetBrain, PM Tools: MS excel, MS Point , MS Project, ServiceNow, HPNNMI
Project team coordination
Project planning
Accomplishments
- 3 Spot Awards received for performing critical activities successfully.
- 1 Best Engineer Award.
- Announced as Best Performer of the month four times in a year by Customer.
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Project Manager
Wipro Ltd.
12.2021 - Current
L3 Network Engineer
Wipro Ltd
10.2018 - 12.2021
CCNA - Cisco Certified Network Associate
05-2017
Network & Security Engineer L2
Wipro Ltd.
09.2016 - 10.2018
L1 Network Engineer
Wipro Ltd.
05.2014 - 09.2016
Technical Service Desk Engineer
Wipro Ltd.
03.2013 - 05.2014
M.S in IT - Information Technology
Vellore Institue of Technology
04.2001 -
Bachelor of Computer Applications - Computer Science
Meghnad Shah Institute of Technology
04.2001 -