Sayani Kabiraj
Singapore
Summary
Geospatial Product Customer Success professional with 5 years of experience in customer onboarding, retention, and product adoption. Proven track record of achieving 90%+ customer satisfaction through effective training, demos, and POC execution. Skilled in improving platform utilization and aligning geospatial solutions with customer business needs. Adept at managing complex projects, coordinating technical teams with client requirements, and ensuring seamless delivery.
Overview
4
4
years of professional experience
Work History
Manager Planning (Customer Success)
SkyMap Global Pvt. Ltd.
Kolkata
01.2022 - 03.2026
Customer Success Manager – Geospatial Products
SkyMap Global, Kolkata, 5+ years
- Managed end-to-end customer success lifecycle for geospatial products, ensuring high client satisfaction, retention, and successful delivery of mapping and location-based solutions.
- Acted as a key point of contact for clients, understanding business requirements and translating them into geospatial solutions aligned with project objectives.
- Collaborated with product, technical, and operations teams to deliver customized geospatial services, ensuring seamless integration and execution.
- Supported client onboarding and product adoption by providing training, guidance, and continuous engagement on geospatial platforms and data usage.
- Monitored project progress and performance metrics, leveraging data insights to identify risks and improve delivery outcomes.
- Coordinated with cross-functional teams and external vendors to ensure timely execution of geospatial projects and adherence to SLAs.
- Handled client queries, escalations, and issue resolution efficiently, maintaining strong relationships and trust.
- Facilitated regular client interactions, including progress updates, reporting, and feedback sessions to enhance customer experience.
- Contributed to process improvements by streamlining workflows and enhancing communication between stakeholders.
- Supported business growth by identifying opportunities for upselling geospatial services and expanding client engagement.
Education
MBA - HR & Operations
Liverpool Business School
Liverpool, UK08-2026
Skills
Key Skills – Geospatial Product Customer Success
- Customer Success & Account Management:
Managing end-to-end customer lifecycle for geospatial products, ensuring client satisfaction, retention, and value realization - Geospatial Data & Mapping Solutions:
Understanding and working with geospatial data, mapping platforms, and location-based services to support client requirements and project delivery - Client Requirement Analysis:
Translating client needs into actionable solutions by aligning geospatial capabilities with business objectives - Product Adoption & Onboarding:
Driving successful onboarding and adoption of geospatial products through training, guidance, and continuous support - Stakeholder & Cross-functional Coordination:
Collaborating with technical, product, and operations teams to deliver integrated solutions and ensure seamless execution
- Project Planning & Delivery Management:
Managing timelines, deliverables, and resources to ensure successful and timely project completion - Data-driven Insights & Reporting:
Leveraging data analysis and reporting to track performance, identify trends, and support decision-making - Issue Resolution & Escalation Management:
Proactively addressing client concerns and resolving issues to maintain strong relationships and service continuity - Vendor & Partner Management:
Coordinating with external vendors and partners to ensure quality delivery and alignment with project goals - Process Improvement & Optimization:
Enhancing workflows and customer success processes to improve efficiency and overall customer experience
Timeline
Manager Planning (Customer Success)
SkyMap Global Pvt. Ltd.
01.2022 - 03.2026
MBA - HR & Operations
Liverpool Business School