Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sayani Kundu

Sayani Kundu

Hiring // Talent Acquisition // Customer Support
Bangalore

Summary

Have over 8 years of experience in Hiring, Freelancer recruitment, Talent acquisition, providing high end Customer care support and to solve the customer queries and provide customer satisfaction. I want to be a part of an esteemed organization where I can utilize and grow my skills well, being innovative and result oriented and to seek a challenging position in a company that encourages constant learning and provides exposure to new ideas for personal and professional growth.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1

English

1
1

Hindi

1
1

Bengali

Work History

Expert Freelancer Acquisition

MEERO TECHNOLOGIES PVT LTD
06.2019 - 01.2023
  • Expert Freelancer Acquisition
  • Key Responsibilities:
  • Hiring, Screening, Sourcing & Offer negotiation of Photographer for globally for different projects through call, email & Chat
  • Support Recruitment Team in hiring, screening & sourcing talent for different roles in the organization
  • Monitoring the Freelancer performance and processing Monthly payments
  • Taking care of the on boarding process and Training Freelancer
  • Prepare daily reports, Escalation handling for critical queries
  • Closely monitoring the key metrics and ensuring the SLA/KPI are met month on month
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Process Associate

SCALENEWORKS
Bangalore
08.2017 - 03.2019
  • Worked with Xiaomi Project as Process Associate and support all customer queries via Email & Chat for Xiaomi Phone, Xiaomi Router & Xiaomi Smart Television
  • Key Responsibilities:
  • Trouble shooting Customer queries on all technical issues, Delivery information Product information & Sales information
  • Escalation handling for all critical queries
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Brand Practioner

CONCENTRIX DAKSH SERVICES INDIA PVT. LTD, DAKSH SERVICES INDIA PVT. LTD
Bangalore
03.2014 - 04.2015
  • Practitioner in Band 3 in telecom project in Non-voice
  • Key Responsibilities:
  • Handling Customer queries through emails such as billing issues, activation/deactivation of service, address change etc
  • Work on daily productivity report and strictly adhere to the SLA
  • Updating team on regular basis with new updates and services
  • Mentor the new trainees
  • Achievement:
  • Rewarded 2 times for best in Quality Parameter
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by resolving issues.

Tele Sales Executive

HBL GLOBAL PVT LTD
Kolkata
02.2012 - 01.2014
  • T.S.E, :
  • Sale various products of HDFC Bank through telephonic calls
  • Work on various Back office activities
  • Mentor the new trainees
  • Achievement:
  • Won several Awards on meeting the daily and monthly target
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Overcame objections using friendly, persuasive strategies.

Education

Master of Arts - Political Science

Rabindra Bharati University
Kolkata
04.2010 - 04.2012

Diploma - Mass Communication

Jadavpur University
06.2009 - 04.2010

B.A (Hons) - undefined

Scottish Church College, Calcutta University

Skills

Managing freelancers

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Timeline

Expert Freelancer Acquisition

MEERO TECHNOLOGIES PVT LTD
06.2019 - 01.2023

Process Associate

SCALENEWORKS
08.2017 - 03.2019

Brand Practioner

CONCENTRIX DAKSH SERVICES INDIA PVT. LTD, DAKSH SERVICES INDIA PVT. LTD
03.2014 - 04.2015

Tele Sales Executive

HBL GLOBAL PVT LTD
02.2012 - 01.2014

Master of Arts - Political Science

Rabindra Bharati University
04.2010 - 04.2012

Diploma - Mass Communication

Jadavpur University
06.2009 - 04.2010

B.A (Hons) - undefined

Scottish Church College, Calcutta University
Sayani KunduHiring // Talent Acquisition // Customer Support