Sayani Kundu
Hiring // Talent Acquisition // Customer Support
Bangalore
Summary
Have over 8 years of experience in Hiring, Freelancer recruitment, Talent acquisition, providing high end Customer care support and to solve the customer queries and provide customer satisfaction. I want to be a part of an esteemed organization where I can utilize and grow my skills well, being innovative and result oriented and to seek a challenging position in a company that encourages constant learning and provides exposure to new ideas for personal and professional growth.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
English
1
1
Hindi
1
1
Bengali
Work History
Expert Freelancer Acquisition
MEERO TECHNOLOGIES PVT LTD
06.2019 - 01.2023
- Expert Freelancer Acquisition
- Key Responsibilities:
- Hiring, Screening, Sourcing & Offer negotiation of Photographer for globally for different projects through call, email & Chat
- Support Recruitment Team in hiring, screening & sourcing talent for different roles in the organization
- Monitoring the Freelancer performance and processing Monthly payments
- Taking care of the on boarding process and Training Freelancer
- Prepare daily reports, Escalation handling for critical queries
- Closely monitoring the key metrics and ensuring the SLA/KPI are met month on month
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Process Associate
SCALENEWORKS
Bangalore
08.2017 - 03.2019
- Worked with Xiaomi Project as Process Associate and support all customer queries via Email & Chat for Xiaomi Phone, Xiaomi Router & Xiaomi Smart Television
- Key Responsibilities:
- Trouble shooting Customer queries on all technical issues, Delivery information Product information & Sales information
- Escalation handling for all critical queries
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Brand Practioner
CONCENTRIX DAKSH SERVICES INDIA PVT. LTD, DAKSH SERVICES INDIA PVT. LTD
Bangalore
03.2014 - 04.2015
- Practitioner in Band 3 in telecom project in Non-voice
- Key Responsibilities:
- Handling Customer queries through emails such as billing issues, activation/deactivation of service, address change etc
- Work on daily productivity report and strictly adhere to the SLA
- Updating team on regular basis with new updates and services
- Mentor the new trainees
- Achievement:
- Rewarded 2 times for best in Quality Parameter
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
Tele Sales Executive
HBL GLOBAL PVT LTD
Kolkata
02.2012 - 01.2014
- T.S.E, :
- Sale various products of HDFC Bank through telephonic calls
- Work on various Back office activities
- Mentor the new trainees
- Achievement:
- Won several Awards on meeting the daily and monthly target
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Overcame objections using friendly, persuasive strategies.
Education
Master of Arts - Political Science
Rabindra Bharati University
Kolkata 04.2010 - 04.2012
Diploma - Mass Communication
Jadavpur University
06.2009 - 04.2010
B.A (Hons) - undefined
Scottish Church College, Calcutta University
Skills
Managing freelancers
Ethics expertise
Complaint resolution
Global recruitment
Annual evaluations
Candidate pipeline management
Quality assuranced
Timeline
Expert Freelancer Acquisition
MEERO TECHNOLOGIES PVT LTD
06.2019 - 01.2023
Process Associate
SCALENEWORKS
08.2017 - 03.2019
Brand Practioner
CONCENTRIX DAKSH SERVICES INDIA PVT. LTD, DAKSH SERVICES INDIA PVT. LTD
03.2014 - 04.2015
Tele Sales Executive
HBL GLOBAL PVT LTD
02.2012 - 01.2014
Master of Arts - Political Science
Rabindra Bharati University
04.2010 - 04.2012
Diploma - Mass Communication
Jadavpur University
06.2009 - 04.2010
B.A (Hons) - undefined
Scottish Church College, Calcutta University