Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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SAYANI MITRA

SAYANI MITRA

Banker

Summary

More Than 6 years of Experience in Unsecured Loan Department , Personal Loan in the Prestigious Organization ICICI Bank.

Well-versed in Organizational Procedures to Enhance Customer Client Satisfaction & handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Senior Relationship Manager

ICICI Bank
09.2024 - Current
  • Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
  • Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.

Senior Relationship Manager, Personal Loan Dept

ICICI BANK
12.2021 - 09.2024
  • Developed Business plan to Build Client Relations and Improve Overall Company Growth.
  • Processing of Sanction and Disbursement of Personal Loan
  • Performing Primary Credit Appraisal & Coordinating with Credit for Scrutinizing the Necessary Financial & Legal Documents.
  • Execution of Pre-sanction & Post Sanction Documentation with Customers to Ensure that every Compliance as per Rules and Expediting Disbursement Process.

Senior Relationship Manager, Personal Loan

ICICI Bank
01.2021 - 11.2021
  • Worked with DSA (Outbound ) to maximize sales efforts to business customers and cross-sell other products and services.
  • Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
  • Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs .

Relationship Manager, Personal Loan Dept

ICICI Bank
05.2019 - 12.2020
  • Managed Team of 15 Employees in Branch & Salary Channel Ensuring a Motivated, Productive Customer Service Department.
  • Collected & Logged Client Experience Feedback, Identifying Areas to Improvement to Grow Company Performance
  • Maintained knowledge on banking products and distribution to provide optimal service support.

Relationship Manager, Unsecured Asset

ICICI Bank
04.2018 - 04.2019
  • Pitching , Managing or Reinstating of Mapped portfolio Cooperates, Retail and Generating new acquisitions business Leads through Outbound Channels Like DSA.


  • Focusing on High Net Worth Individual (HNI) Clients & Large Ticket Size Corporate


  • Liaison with Team & Channel for Enhancing Business Profitability.

Education

MBA - Banking & Finance

NMIMS
04.2001 -

PGDB - Banking & Finance

Manipal University
04.2001 -

MCOM - Accounts & Finance

Indira Gandhi Open University
04.2001 -

BCOM - Bank Management

Madras University
04.2001 -

Skills

    Excellent Verbal Communication Skill

    Leadership Quality

    Ambitious & Desired to Succeed

    Customer Engagement

    Teamwork and Collaboration

    Problem-solving abilities

Certification

NSDL Depository

Accomplishments

    Promoted Deputy Manager 2 in the year 2021

    Promoted Manager (M1) in the Year 2024

Languages

English
Hindi
Bengali
Tamil
Gujarati

Timeline

Senior Relationship Manager

ICICI Bank
09.2024 - Current

Senior Relationship Manager, Personal Loan Dept

ICICI BANK
12.2021 - 09.2024

Senior Relationship Manager, Personal Loan

ICICI Bank
01.2021 - 11.2021

Relationship Manager, Personal Loan Dept

ICICI Bank
05.2019 - 12.2020

Relationship Manager, Unsecured Asset

ICICI Bank
04.2018 - 04.2019

MBA - Banking & Finance

NMIMS
04.2001 -

PGDB - Banking & Finance

Manipal University
04.2001 -

MCOM - Accounts & Finance

Indira Gandhi Open University
04.2001 -

BCOM - Bank Management

Madras University
04.2001 -

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