Sayantan Brahmachary
Retail Branch Banking Branch Manager
Guwahati
Summary
Dynamic Bank Manager dedicated to delivering exceptional customer service and consistently surpassing client expectations. Expertise in service marketing and credit offerings drives innovative solutions that enhance customer satisfaction and loyalty. Proven leader who cultivates a motivated team environment through effective communication and mentorship. Committed to fostering long-term relationships with clients while achieving organizational goals.
Overview
15
15
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Retail Branch Manager
HDFC BANK LTD
12.2019 - Current
- Led daily branch operations, optimizing customer service and workflow efficiency.
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
- Analyzed sales trends and customer feedback to refine product offerings and marketing strategies.
- Fostered relationships with key clients, driving customer loyalty and retention initiatives.
- Managed budgeting and financial reporting, ensuring adherence to company policies and compliance standards.
- Conducted performance evaluations and provided constructive feedback to support employee growth.
- Oversaw inventory management processes, reducing stock discrepancies and improving replenishment accuracy.
- Spearheaded community engagement initiatives, increasing brand visibility and local market presence.
- Editorialized data analysis insights to guide decision-making processes related to product selections, pricing adjustments, staffing levels.
- Enhanced employee morale and reduced turnover with team-building activities, regular feedback sessions, and professional development opportunities.
Branch Privy Relationship Manager
Kotak Mahindra Bank ltd
04.2016 - 11.2019
- A Privy Relationship Manager would primarily deal with High Net worth Individuals and advise them on various banking and financial products and services offered by the bank.
- It is being one point contact for the High Net worth Individuals, Business Owners and families who desire the assistance of a credentialed financial advisory specialist by coordinating with their retail banking, and investment management and Asset division.
- Job Description / Responsibility Areas:
- Presently handling a portfolio of 20 cr, having 96 customer ID”s and about 200 customers.
- Also having MFAUM of 5 cr.
- Job description revolves around achieving SOP (Standards of Performance) having following parameters –
- Part A – NTB, TD, CASA new Book & old Book, Free Income & third party product.
- Part B – Digital Adoption, Triggers, contactibility, service request, Upgradation to higher programme of existing customer
- Completing Internal and external certifications.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Conducted regular financial reviews to identify client needs and recommend suitable products.
- Collaborated with cross-functional teams to deliver tailored financial solutions.
- Analyzed market trends to inform strategic decision-making and service offerings.
Priority Relationship Manager
Axis Bank Ltd
04.2015 - 03.2016
- A Priority Relationship manager is a one point contact for the HNW customer giving Priority service.
- Job Description / Responsibility Areas:
- Existing To Bank: Achievement of deepening in mapped existing book by way of MEB milestone (2 milestones per month)
- New To Bank: Acquiring new eligible Priority Relations from the market & achieving their CDAB budget
- Asset Under Management: AUM Increase over March 31 of every financial year
- Investment Product Group: Achievement of given IPG budget MOM from MF, LI, Gi, Axis Direct, Alternate Assets Etc
- Other Cross Sale: Revenue earned through cross sell of other products: Retail Loans, SME, EEG, Cards, RFR, RTD, Demat & other cross sell products as defined
- Customer penetration: Incremental customer penetration by sale of defined hooks (all financial & non financial products) in mapped portfolio in order to increase the stickiness of the customers
- Customer Contractibility & feedback: 100 % of mapped based coverage / customer meeting in every quarter with an average meeting target of 4 per day
- Training: Completion of Internal & external certification programs and mandatory e-learning modules
Preferred Client Relationship Manager
HDFC BANK
05.2010 - 03.2015
- A Relationship Manager entrusted with task of acquiring HNW customers and cross selling banking & wealth management solutions. A self-motivated, ambitious and performance driven individual who operates with minimal supervision.
- Key Result / Responsibility Areas:
- Responsible for selling products and services of the Bank to customer and cross selling available financial products by understanding the need of the customer and also ensuring that all guidelines and regulatory requirements are met.
- Managing Preferred Portfolio of 22 cr.
- Determining, strategic planning, execution and foreseeing marketing activities in order to enhance customer wallet size.
- General analysis of financial reports obtained from customers i.e. requested for working capital funding such as sales, marketing, purchase, production etc including initial loan processing.
- Attrition control of customers.
- Ensuring quality customer service is delivered.
- Customer Relationship Management of NR clients
- Wealth Management & Portfolio Management.
- Error free operation for all customer instructions
Education
M.B.A. - Marketing Management, Financial Management, International Marketing
IIPM New Delhi / International management Institute, Brussels
B.S.C - Biotechnology
Peoples Education Society (P.E.S.I.A.S) under Bangalore University
A.I.S.S.C.E. - undefined
Kendriya Vidyalaya Khanapara (C.B.S.E)
Guwahati, Assam01.2004
A.I.S.S.E. - undefined
Kendriya Vidyalaya Khanapara (C.B.S.E)
Guwahati, Assam01.2002
Skills
Employee training
Branch operations oversight
Strategic sales planning
Team leadership
Strategic decision-making
Goal setting and evaluation
Strategic business development
Certification
Successfully completed six sigma green belt certification courses from Indian statistical institute New Delhi.
References
Available on demand
Interests
Travelling, Glass painting
Accomplishments
- Awarded Roar championship in the country towards mutual fund business in kotak Mahindra bank (fy 17-18)
- Awarded from cluster Head Kotak Mahindra Bank towards CASA and Life insurance Business contests (fy-16-17)
- Awarded From Regional Head Axis bank in RNR Kolkata towards Life insurance business, and CASA contest .(Magical July contest FY- 15-16)
- Award from Cluster Head, HDFC BANK ltd and Territory Manager,HDFC life for valuable contribution towards life insurance business FY 11-12. (Top Gear champion contest)/ (Dus ka Dam contest)
Timeline
Retail Branch Manager
HDFC BANK LTD
12.2019 - Current
Branch Privy Relationship Manager
Kotak Mahindra Bank ltd
04.2016 - 11.2019
Priority Relationship Manager
Axis Bank Ltd
04.2015 - 03.2016
Preferred Client Relationship Manager
HDFC BANK
05.2010 - 03.2015
B.S.C - Biotechnology
Peoples Education Society (P.E.S.I.A.S) under Bangalore University
A.I.S.S.C.E. - undefined
Kendriya Vidyalaya Khanapara (C.B.S.E)
A.I.S.S.E. - undefined
Kendriya Vidyalaya Khanapara (C.B.S.E)
M.B.A. - Marketing Management, Financial Management, International Marketing
IIPM New Delhi / International management Institute, Brussels
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