Sayantan Karmakar

Relationship Manager, Banking Operations

ICICI Bank Ltd

Kolkata

10.2022 - 08.2023

Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Developed and managed relationships with vendors to establish cost-effective products and services.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Received loan and utility payments, sending funds to correct destinations.
Established and checked coding procedures, monitored reports and updated internal files.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Processed wide variety of retail banking transactions for personal and commercial customers.
Executed wire transfers, stop payments and account transfers.
Generated monthly reports on customer activity and customer feedback.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Wrote and distributed customer correspondence.
Developed strategic plans for day-to-day financial operations.
Referred customers to other banking departments for specialized services.
Calculated fees due, interest and change for customer transactions.
Trained new hires on customer service policies and procedures.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Designed and maintained financial models to identify and measure risks.
Monitored and verified suspicious activity on customer accounts.

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