Summary
Overview
Work History
Education
Skills
Personal Information
Currentplan
Timeline
Generic

Sayantan Paul

Quality Associate
Ichapore

Summary

Actively seeking a challenging position in ITES Operations in a dynamic environment and desires to progress further in the same field and likes to grow with the organization and prove to be an asset for its effective functioning and be a team player for the achievement of organizational goals and its success.

Overview

13
13
years of professional experience
6025
6025
years of post-secondary education
3
3
Languages

Work History

Quality Analyst

Marble Box
01.2018 - Current
  • Assures that the department achieves the targets
  • Having a good knowledge in all kinds of tasks
  • Gives training to team members according to their requirements
  • Provide assistance or immediate solution for customer problems and claims

Senior Research Analyst

Market Quotient
09.2013 - 11.2017
  • Develop a strategy the team will use to reach its goal
  • Provide any training that team members need
  • Communicate clear instruction team members need
  • Listen to team members' feedback
  • Manage day to day operations

Jr. Research Analyst

Swastik Business Analytics
03.2013 - 09.2013
  • Data collecting, Data merging, Data Cleaning and Data preparation
  • Data cleaning through Excel and Data import export with integrity and backup
  • Status reporting of team activities against the program plan or schedule

Data Analyst

Octagon Software
05.2012 - 02.2013
  • Do all the transactions on the system like billing & claims
  • Ensure timely delivery of the project to clients according to their requirement

Education

BCA -

Vinayaka Mission University

WBCHSE -

Naihati Mahendra High School

WBBSE -

Athpur High School
05-2004

Skills

  • Customer Information Gathering
  • Issue Analysis
  • Troubleshooting
  • Problem Solving
  • Bill Query Resolution
  • Team Support
  • Education and Training Assurance

Personal Information

  • Date of Birth: 05/21/88
  • Gender: Male
  • Marital Status: Married

Currentplan

Looking for the long term association with a people oriented organization where individual talent, skills, honesty and hard work are acknowledged and conductive work culture is provided.

Timeline

Quality Analyst

Marble Box
01.2018 - Current

Senior Research Analyst

Market Quotient
09.2013 - 11.2017

Jr. Research Analyst

Swastik Business Analytics
03.2013 - 09.2013

Data Analyst

Octagon Software
05.2012 - 02.2013

BCA -

Vinayaka Mission University

WBCHSE -

Naihati Mahendra High School

WBBSE -

Athpur High School

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Sayantan PaulQuality Associate