Sayantan Saha
Customer Service Associate
Kolkata,WB
Summary
Dynamic Customer Service Associate with a proven track record at Teleperformance, excelling in problem resolution and team collaboration. Delivered exceptional support across various channels, significantly enhancing client satisfaction. Adept at utilizing strong communication skills to address inquiries effectively, ensuring a positive service experience for all customers.
Overview
3
3
Languages
3
3
Certifications
2
2
years of professional experience
Work History
Customer Service Associate
Teleperformance
07.2024 - Current
- Delivered exceptional customer support across multiple communication channels, ensuring client satisfaction.
- Resolved customer inquiries promptly, utilizing problem-solving skills to enhance service experience.
Education
MBA - Marketing And Human Resource
Techno International NewTown
Kolkata 04.2001 -
Bachelor of Commerce - Commerce
Heramba Chandra College
Kolkata, India 04.2001 -
Class 12 - Commerce
Julien Day School
Kolkata, India 04.2001 -
Class 10 - Science And Computer Science
Julien Day School
Kolkata, India 04.2001 -
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Certification
Successfully completed the course Certified Industrial Accountant from ICA Edu Skills Pvt Ltd with grade B which includes the subjects Business Accounting and Business Computer Application.
Timeline
Customer Service Associate
Teleperformance
07.2024 - Current
Successfully completed the course Certified Industrial Accountant from ICA Edu Skills Pvt Ltd with grade B which includes the subjects Business Accounting and Business Computer Application.
03-2023
Got 2nd prize certificate in inter branch Bengali drama contest of Julien Day School on behalf of Ganganagar branch in the year 2018.
08-2018
Got a medal for having 100% attendance at Julien Day School, Ganganagar while studying in class 6.
05-2013
MBA - Marketing And Human Resource
Techno International NewTown
04.2001 -
Bachelor of Commerce - Commerce
Heramba Chandra College
04.2001 -
Class 12 - Commerce
Julien Day School
04.2001 -
Class 10 - Science And Computer Science
Julien Day School
04.2001 -