Sayantan Sen
Kolkata
Summary
Dynamic leader with a proven track record at E-Rad Imaging, skilled in team supervision and performance monitoring. Expert in quality assurance protocols, I inspire teams to exceed goals while fostering a collaborative environment. Adept at training and development, I drive continuous improvement and enhance operational efficiency through effective communication and strategic planning.
Overview
20
20
years of professional experience
Work History
Team Leader
E-Rad Imaging and Reporting Services India Pvt Ltd
Hyderabad
11.2023 - 02.2025
- Virtual Radiology Assistant and Team Leader
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked toward defined Key Performance Indicator (KPI) targets.
- Trained and supervised a team to deliver on store sales targets.
- Conducted performance reviews, providing constructive feedback, and personal development plans.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Completed audits and risk assessments to achieve regulatory compliance.
- Adapted quickly to changing business priorities, demonstrating agility, and leadership.
Quality Assurance Lead
iMerit Global Services Pvt Ltd
Kolkata
06.2022 - 10.2023
- Audio annotation projects.
- Worked with end users to measure the functionality and reliability of products.
- Coordinated with cross-functional teams to facilitate seamless integration of quality standards throughout all project phases.
- Facilitated productive communication between QA, development, and operational teams to address and resolve quality issues swiftly.
- Analyzed customer feedback and incident reports to drive continuous improvement efforts and reduce future complaints.
- Participated in quality assurance meetings to discuss current projects and developments.
- I trained junior team members on quality standards and testing procedures.
Editor
Aquity Solutions Pvt Ltd
Hyderabad
07.2021 - 01.2022
- Evaluated and fact-checked all copy to verify accuracy and quality of work.
- Proofed written works, shaped content and helped improve overall work quality.
- Oversaw a team of junior editors and writers, providing guidance, feedback, and training to enhance their skills.
Editor
iMedX Information Services Pvt Ltd
Kolkata
01.2017 - 02.2021
- Proofed written works, shaped content and helped improve overall work quality.
- Instituted quality control processes for proofreading, fact-checking, and final approval before publication.
- Oversaw a team of junior editors and writers, providing guidance, feedback, and training to enhance their skills.
- Reviewed finished work prior to publication, noting edits and approving final versions.
Editor
Bhilwara Infotechnology Pvt Ltd
Kolkata
01.2015 - 01.2017
- Evaluated and fact-checked all copy to verify accuracy and quality of work.
- Managed editorial content and workflow for leading industry publications, maintaining high standards of accuracy and consistency.
- Proofed written works, shaped content and helped improve overall work quality.
- Oversaw a team of junior editors and writers, providing guidance, feedback, and training to enhance their skills.
- Maintained up-to-date knowledge of industry trends, competitors, and regulatory changes affecting editorial content.
Quality Analyst
CBay Systems India Pvt Ltd
Bangalore
08.2012 - 11.2014
- Conducted performance tests, assessing features including functionality, reliability, performance and quality.
- Reviewed and revised quality documentation to uphold industry standards.
Quality Analyst
Value Process Pvt Ltd
Mumbai
04.2009 - 06.2012
- Advocated for the adoption of best practices in quality assurance across the organisation.
- Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
- Reviewed and revised quality documentation to uphold industry standards.
Medical Transcriptionist
Transtek Solutions Pvt Ltd
Kolkata
08.2005 - 03.2009
- Managed transcription workload to meet strict deadlines, prioritising urgent documents for immediate attention.
- Trained new transcriptionists in transcription protocols, use of software, and understanding of medical terminology.
- Utilised specialised medical transcription software and equipment to enhance efficiency and accuracy of transcriptions.
- Reviewed and edited transcribed reports for grammar, clarity, and consistency with medical terminology standards.
- Maintained confidentiality of patient information in compliance with HIPAA guidelines and hospital policies.
- Participated in workshops and continuing education courses to stay updated with advancements in medical transcription.
- Streamlined transcription processes through the introduction of voice recognition technology, reducing turnaround time.
- Transcribed medical reports from dictations by healthcare professionals, accurately capturing patient care details.
- Maintained an up-to-date glossary of medical terms, drug names, and abbreviations to support accurate transcription.
Education
HSC - Science
Chetla Boys' High School
Kolkata10th -
Balurghat High School
Balurghat, West Bengal Bachelor of Science - Microbiology
Bangalore University
Bangalore Skills
- Virtual radiology assistance
- Leadership skills
- Team supervision
- Team building coordination
- Knowledge sharing
- Performance monitoring
- Team development strategies
- Training and Development
- Communication excellence
- Employee coaching and mentorship
- Customer relationship building
- Team target forecasting
- Real-time supervision
- Key Performance Indicator (KPI) management
- Tolerance and patience
- Quality Assurance Protocols
- Quality assurance checks
- Performance appraisals
- Production Performance Reporting
- Quality Patient Assistance
- Strong Understanding of Medical Terminology
- Health Records Management
- Employee training
- Patient Data Privacy
- Documentation Editing Specialist
Languages
6,C2,4,B2,5,C1
Timeline
Team Leader
E-Rad Imaging and Reporting Services India Pvt Ltd
11.2023 - 02.2025
Quality Assurance Lead
iMerit Global Services Pvt Ltd
06.2022 - 10.2023
Editor
Aquity Solutions Pvt Ltd
07.2021 - 01.2022
Editor
iMedX Information Services Pvt Ltd
01.2017 - 02.2021
Editor
Bhilwara Infotechnology Pvt Ltd
01.2015 - 01.2017
Quality Analyst
CBay Systems India Pvt Ltd
08.2012 - 11.2014
Quality Analyst
Value Process Pvt Ltd
04.2009 - 06.2012
Medical Transcriptionist
Transtek Solutions Pvt Ltd
08.2005 - 03.2009
HSC - Science
Chetla Boys' High School
10th -
Balurghat High School
Bachelor of Science - Microbiology
Bangalore University
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