Sayantan Sengupta
Operations Specialist
KOLKATA
Summary
Results-driven Operations Support Specialist with a strong focus on data analysis, process optimization, and team leadership.
Proven ability to identify process improvements that enhance efficiency and reduce costs. Experienced in mentoring teams and driving operational excellence. Known for analytical problem-solving and collaboration across functions, contributing to enhanced customer satisfaction and streamlined processes.
Overview
6
6
years of professional experience
Work History
Operations Support Specialist
Amazon
Remote
10.2023 - Current
- Coordinated daily operations with the Seller Support team to provide accurate reimbursements to FBA Sellers.
- Inventory Optimization and Reconciliations.
- Assisted in training new team members on standard operating procedures and best practices.
- Provided guidance and mentorship to junior staff members which increased the productivity by 12% and the quality by 7% hence fostering a supportive work environment conducive to professional growth.
- Identified areas for improvement in current processes, proposing innovative solutions that led to 8% cost savings and increased efficiency.
- Collaborated with cross-functional teams to resolve issues impacting operational efficiency and customer satisfaction.
- Conducted regular audits of processes to ensure accuracy and adherence to quality standards.
Data Associate
Amazon
Chennai, India
11.2020 - 10.2023
- Enhanced speech modulation of Alexa to improve user experience.
- Identified test cases and minimized errors by 6% to increase the quality standards further.
- Annotated music domain features for Alexa on an all-India scale.
- Worked on enhancing the speech modulation of Alexa.
Education
MBA - Systems And Operations
Jain University
Bengaluru, India 04.2001 -
BCA - Computer Programming
The Heritage Academy
Kolkata, India 04.2001 -
Skills
Supply chain management
Operational excellence
Lean six sigma
Continuous improvement
Data Analysis
Project planning
Quantitative skills
Problem-solving
Decision-making
Analytical thinking
Team leadership
Timeline
Operations Support Specialist
Amazon
10.2023 - Current
Data Associate
Amazon
11.2020 - 10.2023
MBA - Systems And Operations
Jain University
04.2001 -
BCA - Computer Programming
The Heritage Academy
04.2001 -