SayantanZM Singha
Software Development Manager
PUNE
Summary
Experienced leader with practical understanding of development processes and a meticulous approach to defining requirements. Adept at problem-solving and possessing expert knowledge in Telecom, Payment and Bi ling products. Prepared to leverage 11 years of experience to excel in a dynamic new role.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Software Development Manager | RTB
Amdocs
Pune
09.2023 - Current
- Directed software development reporting for Billing systems (Real Time Billing), guaranteeing deliverables adhered to rigorous coding standards.
- Led project transforming AT&T legacy billing into real-time billing using MS Architecture. Contributed to key strategies in design, development, and testing phases. Successfully migrated Phase 1 of 50 mobile customer including VPs of AT&T.
- Assessed code to ensure compliance with established coding guidelines.
- Supervised multiple key features, ensuring adherence to development milestones and quality compliance.
- Implemented critical milestone features such as introduction of daily billing, wireless mobile charging solutions, Fiber product rollout, and subscription billing.
- Directed PI planning sessions along with comprehensive reviews and retrospectives.
- Fostered growth of senior professionals, guiding scrum masters, specialists, managers, and architects. Enhanced team capabilities through targeted mentorship and skill development initiatives. Groomed and promoted 2 Architects, 1 Manager and 3 Scrum Master and 2 Specialist.
- Facilitated collaboration among engineers, quality assurance professionals, and type designers for effective product development and problem-solving of defects.
- Led team of 35 developers in analysis and rebuild of software from beginning design through completion.
Software Development Team Lead | RTB
Amdocs
Pune
08.2021 - 09.2023
- Directing development teams in constructing system, data, and application-level interfaces and functional relationships.
- Stakeholder engagement through program management, testing, AT&T testing, Production Operations and Support for AT&T.
- Executed solutioning and re-solutioning of essential features based on AT&T specifications.
- Backlog oversight and incorporation of unplanned requests from AT&T.
- Assist in achieving critical project milestones for testing and production upgrade.
- Orchestrated inaugural successful production launch and managed 6 successive production upgrades as lead.
Sr. Developer | Real Time Billing
Amdocs
Pune
10.2020 - 08.2021
- Commenced collaboration on RTB scoping efforts for AT&T
- Deployed innovative customization hooks to strengthen support for AT&T Business.
- Pioneered automatic bill cycle creation in Digital Delivery through proof of concept. Implemented innovative billing solution, marking first-time automation in the department. Enabled subsequent adoption of model by Bell Canada, enhancing operational efficiency.
- Facilitated daily customer engagements with AT&T
- Defect resolution and first effective DR for AT&T.
- Coordinate with release management team for delivery via release notes and liaise with support team for resolution.
Sr. Developer | Account Receivables & Collections
Amdocs
Pune
04.2019 - 10.2020
- Oversaw Vodafone Idea Merger project as comprehensive designer and developer for significant milestone initiative at Amdocs.
- Conducted customer meetings with Vodafone tech leads to define requirements and scope.
- Developed complete AR and collection specifications for Vodafone, integrating feature creation and user story design.
- Facilitated onsite customer demo for Vodafone and managed user acceptance testing with customer.
- Oversaw 5 production drops related to Vodafone Idea merger, serving customer base of 10 million
- Spearheaded comprehensive redesign and introduced new solution achieving 250% improvement in batch job efficiency for migration load handling.
- 2 months of project scoping alongside external vendor for finance report development.
- Contributed 2 months of development efforts toward new customization product for AT&T.
Software Engineer | PBG
Amdocs
Pune
12.2014 - 04.2019
- Participated in IFRS development assignment for first product release. Directed inaugural legacy to MS architecture transformation initiative at Amdocs. Facilitated transition processes to align with updated financial reporting requirements.
- Executed DCUT assignment for NET in Ecuador, ensuring effective product knowledge transfer. Engaged with customers onsite to deliver comprehensive product training.
- Expertise in Customer Relations, Billing Processes, Invoicing Systems, and Accounts Receivable Management.
- Product enhancement for superior user experience and product automation for elevating application performance by 70%.
- Interacting with internal and external clients to clarify customer challenges and ensuring appropriate solutions are applied.
- Executed production issue and defect impact assessments to ascertain business implications such as revenue loss and overcharging, providing client with necessary insights for corrective actions
- Assessed risks and reduced technical vulnerabilities before application launch.
Education
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering
Nagpur, India, India07.2014
Skills
End to End Software Development Life Cycle Management
Agile Framework and Stakeholder relations
Risk Management and Resilience Planning
Solution Architecture and Product Strategy
Java Technology Stack and Microservice based design
Spring Boot Applications on Azure Platform
Analytical Approach
Jenkins and GIT Version Control
Certification
Certified SAFe 6 Practitioner
Accomplishments
- Received Team Champion Award for high performance from GM – Technology and New Offerings.
- Received Best Employee Award within the whole Business Unit.
Timeline
Software Development Manager | RTB
Amdocs
09.2023 - Current
Software Development Team Lead | RTB
Amdocs
08.2021 - 09.2023
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
Software Engineer | PBG
Amdocs
12.2014 - 04.2019
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering