SayantanZM Singha
Software Development Manager
PUNE
Summary
Experienced leader with practical understanding of development processes and a meticulous approach to defining requirements. Adept at problem-solving and possessing expert knowledge in Telecom, Payment and Bi ling products. Prepared to leverage 11 years of experience to excel in a dynamic new role.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Software Development Manager | RTB
Amdocs
Pune
09.2023 - Current
- Directed software development reporting for Billing systems (Real Time Billing), guaranteeing deliverables adhered to rigorous coding standards.
- Led project transforming AT&T legacy billing into real-time billing using MS Architecture. Contributed to key strategies in design, development, and testing phases. Successfully migrated Phase 1 of 50 mobile customer including VPs of AT&T.
- Assessed code to ensure compliance with established coding guidelines.
- Supervised multiple key features, ensuring adherence to development milestones and quality compliance.
- Implemented critical milestone features such as introduction of daily billing, wireless mobile charging solutions, Fiber product rollout, and subscription billing.
- Directed PI planning sessions along with comprehensive reviews and retrospectives.
- Fostered growth of senior professionals, guiding scrum masters, specialists, managers, and architects. Enhanced team capabilities through targeted mentorship and skill development initiatives. Groomed and promoted 2 Architects, 1 Manager and 3 Scrum Master and 2 Specialist.
- Facilitated collaboration among engineers, quality assurance professionals, and type designers for effective product development and problem-solving of defects.
- Led team of 35 developers in analysis and rebuild of software from beginning design through completion.
Software Development Team Lead | RTB
Amdocs
Pune
08.2021 - 09.2023
- Directing development teams in constructing system, data, and application-level interfaces and functional relationships.
- Stakeholder engagement through program management, testing, AT&T testing, Production Operations and Support for AT&T.
- Executed solutioning and re-solutioning of essential features based on AT&T specifications.
- Backlog oversight and incorporation of unplanned requests from AT&T.
- Assist in achieving critical project milestones for testing and production upgrade.
- Orchestrated inaugural successful production launch and managed 6 successive production upgrades as lead.
Sr. Developer | Real Time Billing
Amdocs
Pune
10.2020 - 08.2021
- Commenced collaboration on RTB scoping efforts for AT&T
- Deployed innovative customization hooks to strengthen support for AT&T Business.
- Pioneered automatic bill cycle creation in Digital Delivery through proof of concept. Implemented innovative billing solution, marking first-time automation in the department. Enabled subsequent adoption of model by Bell Canada, enhancing operational efficiency.
- Facilitated daily customer engagements with AT&T
- Defect resolution and first effective DR for AT&T.
- Coordinate with release management team for delivery via release notes and liaise with support team for resolution.
Sr. Developer | Account Receivables & Collections
Amdocs
Pune
04.2019 - 10.2020
- Oversaw Vodafone Idea Merger project as comprehensive designer and developer for significant milestone initiative at Amdocs.
- Conducted customer meetings with Vodafone tech leads to define requirements and scope.
- Developed complete AR and collection specifications for Vodafone, integrating feature creation and user story design.
- Facilitated onsite customer demo for Vodafone and managed user acceptance testing with customer.
- Oversaw 5 production drops related to Vodafone Idea merger, serving customer base of 10 million
- Spearheaded comprehensive redesign and introduced new solution achieving 250% improvement in batch job efficiency for migration load handling.
- 2 months of project scoping alongside external vendor for finance report development.
- Contributed 2 months of development efforts toward new customization product for AT&T.
Software Engineer | PBG
Amdocs
Pune
12.2014 - 04.2019
- Participated in IFRS development assignment for first product release. Directed inaugural legacy to MS architecture transformation initiative at Amdocs. Facilitated transition processes to align with updated financial reporting requirements.
- Executed DCUT assignment for NET in Ecuador, ensuring effective product knowledge transfer. Engaged with customers onsite to deliver comprehensive product training.
- Expertise in Customer Relations, Billing Processes, Invoicing Systems, and Accounts Receivable Management.
- Product enhancement for superior user experience and product automation for elevating application performance by 70%.
- Interacting with internal and external clients to clarify customer challenges and ensuring appropriate solutions are applied.
- Executed production issue and defect impact assessments to ascertain business implications such as revenue loss and overcharging, providing client with necessary insights for corrective actions
- Assessed risks and reduced technical vulnerabilities before application launch.
Education
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering
Nagpur, India, India07.2014
Skills
End to End Software Development Life Cycle Management
Certification
Certified SAFe 6 Practitioner
Accomplishments
- Received Team Champion Award for high performance from GM – Technology and New Offerings.
- Received Best Employee Award within the whole Business Unit.
Timeline
Software Development Manager | RTB
Amdocs
09.2023 - Current
Software Development Team Lead | RTB
Amdocs
08.2021 - 09.2023
Sr. Developer | Real Time Billing
Amdocs
10.2020 - 08.2021
Sr. Developer | Account Receivables & Collections
Amdocs
04.2019 - 10.2020
Software Engineer | PBG
Amdocs
12.2014 - 04.2019
Bachelor of Engineering -
Bapurao Deshmukh College of Engineering