Open To Work
Sayantani Dey
Kolkata,WB
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteSummary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Independent and self-directed and detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in operations and dedicated to maximizing quality via rigorous coaching and feedback. Excellent analytical problem solving and communication skills.
Overview
9
9
years of professional experience
Work History
Senior System Support Engineer
Cognizant Technology Solutions, CTS
Kolkata, West Bengal
10.2023 - Current
- Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Set up and administered systems and configurations.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone.
- Connected to computer of client using remote link to install programs and applications.
- Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
Quality Analyst
Wipro
Kolkata
12.2020 - Current
- Maintained quality assurance procedure documentation.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
Office Executive
Vishnu Group
Kolkata
08.2019 - 04.2020
- Maintained confidential files in accordance with applicable laws and regulations.
- Communicated with vendors to order supplies and office equipment.
- Recorded meeting minutes and distributed agendas to support leadership.
- Organized and maintained filing systems, both electronic and paper.
Associate
Concentrix Dakhsh Services, Kolkata
Kolkata
11.2018 - 06.2019
- Joined Concentrix in 2019 it was my first MNC job as a telecall support associate And enjoyed the responsibility as a team member, for "Make My Trip Domestic Hotels" genersting growth in profit margin.
- Resolved customer complaints in an efficient manner following established protocols.
Office Assistant
ABID
Kolkata
03.2017 - 10.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained an organized filing system of paper documents and electronic files.
Education
Master of Arts - Education
03.2017
Bachelor of Arts - Education
03.2015
Skills
- Training Material Development
- Audit Processes
- Microsoft Office
- Advance Excel
- Quality Improvement
- Project Management
- Report Creation
- Six Sigma Methodology
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1
German
Beginner
A1
Timeline
Senior System Support Engineer - Cognizant Technology Solutions, CTS
10.2023 - Current
Quality Analyst - Wipro
12.2020 - Current
Office Executive - Vishnu Group
08.2019 - 04.2020
Associate - Concentrix Dakhsh Services, Kolkata
11.2018 - 06.2019
Office Assistant - ABID
03.2017 - 10.2018
Rabindra Bharati University - Master of Arts, Education
Calcutta University - Bachelor of Arts, Education