Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sayantani Paul

Sayantani Paul

New Delhi

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

AIRINDIA sats
New Delhi
03.2022 - Current
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Performed check-in procedures international flights.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Attend the pre – flight and post flight briefings, setting up of check-in counters, screening of checked in baggage, maintain high quality of Check in procedures, to assist customers with special requests.

    Assist customers with special requests / Mishandled / damaged baggage, prepare all required reports, follow up with the en-route stations regarding lost baggage, post-flight departure, filing of all necessary flight papers, any other responsibility assigned by the management from time to time.

Customer Care Executive

Tech Mahindra
Kolkata
03.2020 - 03.2022
  • Provided timely and accurate responses to flipkart customer inquiries regarding products, services, and policies.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Customer Care Representative

STARTEK
KOLKATA
02.2019 - 04.2020
  • Answered swiggy customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to swiggy customers.
  • Gathered customer feedback to suggest improvements for products and services.
  • Assisted customers in navigating through website features and functions to locate desired information or products.

Education

Master in Mass Comunication - Public Relations

Dibrugarh University
Dibrugarh
01-2018

Bachelor of Arts - English Language And Literature

Margherita College
Margherita
01-2016

High School Diploma -

Vivekananda Kendra Vidyalaya
Margherita
01-2013

Skills

  • Live chat support
  • Appointment coordination
  • Customer queries
  • Documentation and notes
  • Complaint handling
  • Satisfaction monitoring
  • Baggage handling
  • Problem-solving abilities
  • Crisis management
  • Baggage handling procedures

Languages

Bengali
First Language
Nepali
Beginner
A1
assamese
Elementary (A2)
A2
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Customer Service Executive

AIRINDIA sats
03.2022 - Current

Customer Care Executive

Tech Mahindra
03.2020 - 03.2022

Customer Care Representative

STARTEK
02.2019 - 04.2020

Master in Mass Comunication - Public Relations

Dibrugarh University

Bachelor of Arts - English Language And Literature

Margherita College

High School Diploma -

Vivekananda Kendra Vidyalaya

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Sayantani Paul