Sayanti Banerjee
Kolkata
Summary
A passionate dedicated and upbeat team leader with 8+ years of experience working in various utility sector, looking for a challenging role that offers excellent opportunities for learning and development. I’m an ambitious and analytical individual and possess exceptional skills and competence in conducting client business analysis and comprehend system's concept. My objectives as a professional is to work efficiently and honestly in whatever task I undertake and achieve excellence in the role. Looking forward to be associated with a reputed and esteemed organization which provides a conducive and encouraging environment to contribute my skills through cognitive approach and work dynamically towards the growth of the organization while enhancing my own skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Tata Consultancy Services
07.2019 - Current
- Provided direction and guidance to a team of 85 members in achieving project goals and objectives
- Set clear performance expectations and goals, and regularly monitored progress to ensure targets were met
- Collaborated with stakeholders to prioritize and refine user stories, ensuring clear understanding of project requirements
- Utilized Agile tools such as Jira to track progress, manage tasks, and monitor team performance
- Conducted retrospective meetings to review project outcomes, identify areas for improvement, and implement corrective actions in subsequent sprints
- Delegated tasks and responsibilities efficiently, maximizing team members' strengths and talents
- Resolved conflicts and addressed issues promptly, fostering a cohesive and supportive team environment
- Communicated effectively with team members, upper management, and other departments to ensure alignment and collaboration
- Conducted regular performance evaluations and provided constructive feedback for professional development
- Implemented strategies to motivate and inspire team members, resulting in increased productivity and morale
Senior Quality Analyst
Tata Consultancy Services
Kolkata
04.2017 - 06.2019
- Conducted thorough analysis of processes and procedures within the fulfillment operations, identifying inefficiencies and areas for improvement
- Collaborated with cross-functional teams to develop and implement quality assurance strategies, ensuring compliance with industry standards and company policies
- Engaged with internal stakeholders to facilitate communication and coordination, ensuring alignment of quality objectives with business goals
- Implemented Agile methodology practices within the fulfillment operations team to enhance efficiency and adaptability
- Facilitated sprint planning meetings, backlog grooming sessions, and daily stand-ups to keep the team aligned and focused on project goals
Customer Care Executive
Fortis Hospital
Kolkata
01.2017 - 04.2017
- Responded promptly to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information
- Resolved customer complaints effectively, demonstrating empathy and professionalism in all interactions
- Handled escalated issues with tact and diplomacy, ensuring swift resolution and customer retention
- Maintained detailed records of customer interactions and transactions, documenting issues and resolutions for future reference
- Collaborated with cross-functional teams to address customer needs and improve service delivery processes
Practitioner
IBM Concentrix
Kolkata
03.2016 - 12.2016
- Answered incoming calls from customers and assisted with inquiries, orders, complaints, or other issues
- Made outbound calls to follow up on customer inquiries, resolve issues, or provide updates as needed
- Identified customer needs and recommended products, services, or solutions that meet their requirements
- Navigated computer systems and databases to access and update customer information accurately
- Followed scripts and guidelines to ensure consistency and compliance with company policies and procedures
Customer care executive
Tata Medical Centre
- Provided exceptional service to patients, visitors, and staff members, ensuring a positive experience at our facility
- The ideal candidate will have excellent communication skills, empathy, and the ability to handle sensitive situations with professionalism and tact.
Education
West Bengal University Of Technology - Hospital Administration
Techno India, Saltlake
Kolkata08-2016
12th -
W.B.C.H.S.E(science)
08-2012
10th -
W.B.S.E
Skills
- Agile Methodology
- Scrum Framework
- Leadership and team management
- Effective communication
- Problem-solving and decision-making
- Conflict resolution
- Time management and prioritization
- Strategic planning and goal setting
- Collaboration and relationship building
- Adaptability and flexibility
- SAP
- Jira dashboard
- SQL
- Power BI
- Ui Path
- Tableau
- Robotics Process Automation
Certification
- Analyzing and Visualizing Data with Microsoft Power BI
- Six Sigma Greenbelt Certified
- Visualization Data with Tableau
- Certified basic civil defense training (Disaster management)
- Participated in a poster presentation on National Conference on ‘‘Empowering Pharmaceutical & Healthcare Professions– Vison2020’’
- Participated & secured 1st & 2nd position in a quiz & debate organized by election commission of India
- Participated in a meeting organized by Rotaract club
Name Signature
(SAYANTI BANERJEE)
Participated In Product Demos
Actively participated in in-person product demos for external customers, particularly reaching new markets & clients in Australia, to thoroughly understand their requirements and preferences
Created Offering Related Documents
Created offering-related documents such as Statements of Work (SoW), Proposals, Request for Proposal (RFP) specifications, and Responses.
Disclaimer
I, hereby declare that the information provided above is true to the best of my knowledge.
Accomplishments
- Received multiple awards related to top performing team leader as well as quality analysis
Timeline
Team Leader
Tata Consultancy Services
07.2019 - Current
Senior Quality Analyst
Tata Consultancy Services
04.2017 - 06.2019
Customer Care Executive
Fortis Hospital
01.2017 - 04.2017
Practitioner
IBM Concentrix
03.2016 - 12.2016
Customer care executive
Tata Medical Centre
West Bengal University Of Technology - Hospital Administration
Techno India, Saltlake
12th -
W.B.C.H.S.E(science)
10th -
W.B.S.E
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