Sayanti Chakraborty
Team Lead, Operations
Bangalore
Summary
- Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
- Highly adaptable with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations.
- Builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Team Lead, Operations
Quotient Technology India Pvt.Ltd
09.2019 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Sr. Associate
Austin Medical Solutions Pvt.Ltd
08.2016 - 08.2019
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Trained and supported new team members, maintaining culture of collaboration.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
Education
Master of Science - Biotechnology
Garden City University
Bangalore, India 04.2001 -
Bachelor of Science - Human Physiology
Vidyasagar College
Kolkata, India 04.2001 -
Skills
Performance monitoring
Trend tracking
Regulatory Compliance
Production Monitoring
Coaching and Mentoring
Employee Evaluation
Operations Management
Team Supervision
Shift Scheduling
Onboarding and Orientation
Work Planning and Prioritization
Leading Team Meetings
Issue Resolution
People Management
Flexible Schedule
Teamwork and Collaboration
Time management abilities
Idea Development and Brainstorming
Decision-Making
Certification
CX Leadership program'23, Quotient Technology
Additional Information
Experienced in these Tools >>
Tableau, Dashboard, JIRA, Confluence, Salesforce, HelpShift, Sharepoint, MS office, G-Sheet
Timeline
CX Leadership program'23, Quotient Technology
08-2023
Leadership Foundations Training
04-2023
Efficient Time Management Training
04-2021
Dynamics for Power Users: Reports, Charts, and Dashboards
03-2020
Team Lead, Operations
Quotient Technology India Pvt.Ltd
09.2019 - Current
Sr. Associate
Austin Medical Solutions Pvt.Ltd
08.2016 - 08.2019
Master of Science - Biotechnology
Garden City University
04.2001 -
Bachelor of Science - Human Physiology
Vidyasagar College
04.2001 -