Sayantika Mukherjee
Sales Team lead
West Bengal
Summary
Five plus years experienced business professional with dynamic knowledge of sales and customer service. Energetic, poised, personable and dedicated to team driven environment. Known for fostering healthy relationships , inspiring , public speaking , mentoring and welcoming attitude. Certified facilitator to create a safe learning environment in a group. Inclusive individual with dynamic presentation and facilitation skills. Offers planning and stakeholder management expertise. Builds rapport with diverse groups and participants. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Leader, Sales Operations
Regalix
11.2021 - Current
- Worked closely with sales team members to inspect sales process quality and prioritize opportunities for improvement and increased sales by 20% every quarter.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Developed and implemented incentive programs to increase sales and customer loyalty. Developed and implemented strategies to increase sales and improve customer service.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Sr Training Specialist
Regalix
11.2020 - 11.2021
- Created successful training courses based on evaluation of employee needs.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Delivered training program's within allocated timeframes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other training materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Provided coaching and mentoring to over 100 employees.
Cabin Crew Member
Spicejet
03.2018 - 11.2020
- Followed company regulations and rules promoting safe environment
- Administered basic first aid, keeping calm and focused to minimize disruptions to other passengers.
- Interacted warmly and professionally with passengers of different backgrounds and cultures, upholding brand standards.
- Made announcements on behalf of pilot and answered passenger questions during flight to keep customers up to date with latest information.
- Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties.
- Wrote flight reports outlining unusual incidents during flight to allow regulatory organizations determine cause and eliminate risks.
- Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment.
- Provided excellent customer service and exceeded my target for in flight sales of F&B
Education
Diploma in Aviation and hospitality management - Aviation
Frankfinn Institiute
Kolkata 04.2017 -
Certificate of Higher Education - Arts
Kendriya Vidyalaya Kankinara
West Bengal 03.2016 -
Skills
Time managementundefined
Accomplishments
- Won the best folk dancer in a district level competition
- won several prizes, medals and certificates for winning different co- curricular activities in school for public speaking
- Represented my school in several inter school competitions and secured prizes
- Attended " informative seminar " in kolkta organized by college duniya
- Attended the seminar organized by the central university of Odisha (Koraput) on "developing communication"
- Attended facilitation skills workshop and got certified as a facilitator by Regalix
- Attended Aspire workshop by Regalix
Certification
Certified Facilitator
Timeline
Certified Coach
08-2022
Team Leader, Sales Operations
Regalix
11.2021 - Current
Certified Facilitator
10-2021
Sr Training Specialist
Regalix
11.2020 - 11.2021
Cabin Crew Member
Spicejet
03.2018 - 11.2020
Diploma in Aviation and hospitality management - Aviation
Frankfinn Institiute
04.2017 -
Certificate of Higher Education - Arts
Kendriya Vidyalaya Kankinara
03.2016 -
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